Having some problem with the town council, how do you read case below? Can fight?
If you are caught in the situation, how would you appeal the case?
Please give some ideas, nasty one also can but not to the extend of burning people.
Letter of appeal to HDB
I have a parking issue on hand and I require your help to settle it.
I received two notice of parking offence (#******* and #********) on two separate occasions at my residential car park.
I found out that I did not renew my Season Parking.
In Nov, I made an error in the payment. I paid for 12 months through my Credit Card, which is not my intention.
I called HDB to reversed the transaction, and instruct pay till end of 2008.
However, due to miscommunication I have only paid for 1 month and that is for Nov.
For the month of Dec, I did not receive the usual SMS reminder to renew season parking. It is only when the second parking offence came to me then I knew of the matter.
I have been paying faithfully for the past years.
This is a genuine case of misunderstanding.
Please do your best to help me waive the two Parking Notice stated above.
Reponse Letter from HBD
We refer to your email of 17 Dec 2008 requesting to waive the subject parking offence notice.
2 Under the Parking Places (Coupon Parking) Rules, the driver must display either a valid season parking ticket or parking coupon(s) when parking his vehicle in the parking space. Any motorist who fails to do so is committing an offence under the said Rules 2
3 On 10 Dec 2008 at 7.47 pm and 16 Dec 2008 at 12.48 am respectively, the parking enforcement staff had found the vehicle parked at Car Park without the display of a valid season parking ticket or parking coupons. Hence, the parking offence notices were issued.
4 We have considered your case but regret to inform you that your request to waive the parking offence notices could not be acceded to. We wish to clarify that all motorists must display a valid parking coupon or season parking ticket when parking their vehicles in the parking space. We seek your understanding in this matter and hope that you could settle the parking fines by 12 Jan 2009.
5 For your convenience, please settle the parking fines at any Self-Service payment kiosk at SAM, AXS Station or through the internet at www,hdb.gov.sg/parkingfine. If you are making payment by cheque, please cross the cheque and make it payable to “Housing & Development Board”. You may mail the cheque to Robinson Road Post Office, P. O. Box 1211, Singapore 902411. Please quote the parking offence notice number on the reverse page of the cheque.
Follow up letter to HDB and so far no response.
I am very disappointed with your response.
From your writing, I feel that my case is not being put up for consideration at all.
You simply reply with a standard format, which did not address the concern I put up at all.
I told you I did not receive SMS alert for the monthly renewal. Have you identified the problem and rectified it?
Your faulty system caused me all these problems.
FYI, I did not receive the SMS alert for Jan renewal as well and could not renew my coupon online.
It is very clear that HDB is not sincere at all in accessing my case and solve the problem.
I would like to appeal to a higher level, please provide me the channel to do so.
I will consult my Grass Root Leader and highlight this improper handling of case to him before I will make any payment.
Waiting for your reply.