I am so pissed of with Singtel customer service. It happened September 2007. My sister has been using my account for her mobile number in Singapore. On August, she went to China for her final year attachment, so we decided to suspend her mobile number so she could use it back after her four months attachment. However, after one month suspension, we decided to terminate the plan because she was thinking to sign up to starhub when she was back because of the better benefit. I called the customer service from Australia and notify them I wanted to terminate the mobile. Termination confirmed by the customer officer, however, after one month the suspension bill (SGD 15 dollar) came. So I called again and asked them why then charge for the suspension since I had paid my previous bill and called for termination. They said sorry and would directly process my termination on the spot and waived off the bill. Guess what, after 6 months, another bill come! (July 2008) and stated I need to pay for the suspension fee (AGAIN). My sister smsed me from Singapore and ask me why they were still charging me. SO, I called again and asked. Same responds and they said I did not need to pay for the bill and the termination would occur immediately. I thought the case was closed. No bills for a few months, then again... on November 2008, my sister recieved another bill ($21,20) for this number. WTF!!! I was so angry and called them again. This time I complained and the customer officer told me they would call me the next day to confirm the line has been terminated. I did receive the call the next day and told me it had been terminated and I did not need to pay 21.20 bill because it was their fault. TODAY, 12th January 2009. My sister smsed me and told me she received another bill and will cost 24 dollar and charge to my internet bill if I never paid. WHY? Is this they way they work? I called 4 times for the same issue but it has not being solved till now. It's really horrible to play with customer trust. I will call again today and because of this issue, I would like to terminate my stupid internet plan as well. Although it only 21 dollars, still I am so disappointed for this service. Singtel can buy over OPTUS and have damn nice international goodwill, but they can't even take care their own customer. I will make sure I am not going to sign up with any singtel plan in the future.
Btw, where I can complain for this poor customer service?