This afternoon when doing some cash-in transaction on an ATM (not to mention bank name), I met up with a bit of trouble.
In summary: The machine had some problem counting my notes, and gave an error message on the screen "counting error". Subsequently, my ATM card was ejected from the machine and the screen says "we are unable to proceed your transaction...". The cash-in slot refuses to open up and the whole machine just hang on that screen (i.e. my $ was still inside the machine!). I picked up the phone next to the ATM and called the customer service line (which took pretty long for the other side to pick up). After telling the officer what happened, I was told that their technician can only get it fixed on the coming monday (ya, ok. i know its weekend). They will look into the matter and will deposit the sum that was "stuck" in the machine into my account (hopefully on monday). Today is saturday.
Felt quite sian that this happened. I have always thought that the facilities are reliable. Now I can only hope that they can help me recover the $. Its not a small sum of $.
Anyone met with similar problems before also? What did you do? What was the outcome? Pls share with me your experience and what you think.