photos taken by my 350D turns out a bit dark

[jtan4]

Hi All

The photos taken by my 350D seems to be abit dark. My friend and I took the same subjects - she used the 1000D and I used my 350D. Yet hers seem ok, but mine is dark.

Just wonderin what possibly could be the problem. Light sensor or something? Should I bring it to Canon to have a check?

Any advice appreciated!

Cheers
Jinny

[Octarine]

Compare the settings of both of your cams. In addition, post a picture please including EXIF data. before you suspect a technical fault let's focus on the human ones

[pplneedthelord]

well, certain batches of the 400D have underexposure problems.. meaning the pictures taken turn out dark.

theres a very easy and method of solving this problem. send it to CSC. yes it is free.

i had the problem begining of the year and after sending it in... my problem is solved and it didn't cost me a single cent.

[charlesleong]

maybe you could post both pictures with exif. or compare both exif data sets - see if there's anything different - exposure compensation, etc.

[doodah]

Yes, pictures will help in troubleshooting. I am surprised because my old 350D has a tendency to over-expose so your experience is certainly atypical.

[calebk]

Originally Posted by pplneedthelord well, certain batches of the 400D have underexposure problems.. meaning the pictures taken turn out dark. theres a very easy and method of solving this problem. send it to CSC. yes it is free. i had the problem begining of the year and after sending it in... my problem is solved and it didn't cost me a single cent.

The threadstarter has a problem with the 350D, not the 400D.

[catchlights]

Originally Posted by pplneedthelord well, certain batches of the 400D have underexposure problems.. meaning the pictures taken turn out dark. theres a very easy and method of solving this problem. send it to CSC. yes it is free. i had the problem begining of the year and after sending it in... my problem is solved and it didn't cost me a single cent.

see the photo first than talk..... without finding how what is the real problem and just do like what you suggest is making everybody very bo eng, it might just a waste trip to service center.

[Raied]

might be user problem also.

check the metering, maybe your friennd use spot you use evaluative

etc.etc

[pplneedthelord]

Originally Posted by calebk The threadstarter has a problem with the 350D, not the 400D.

that i know. but wouldn't there be similar internal parts of the sensor and metering?

[ArcticFox]

Originally Posted by pplneedthelord well, certain batches of the 400D have underexposure problems.. meaning the pictures taken turn out dark. theres a very easy and method of solving this problem. send it to CSC. yes it is free. i had the problem begining of the year and after sending it in... my problem is solved and it didn't cost me a single cent.

Second that, the metering was off by 2/3 stops. Got it to CSC, few days later, fixed.

[lewfs]

Originally Posted by ArcticFox Second that, the metering was off by 2/3 stops. Got it to CSC, few days later, fixed.

Hi, sorry to side thread abit, my 400D is over its warranty, can I still get free support for the underexposure issue from Canon? Thanks.

[Octarine]

Originally Posted by lewfs Hi, sorry to side thread abit, my 400D is over its warranty, can I still get free support for the underexposure issue from Canon? Thanks.

Apart from being OT here ... you better call CSC and check with them.

[lewfs]

Originally Posted by Octarine Apart from being OT here ... you better call CSC and check with them.

is it an order or what?

[catchlights]

Originally Posted by Octarine Apart from being OT here ... you better call CSC and check with them.

Originally Posted by lewfs is it an order or what?

well, who has the right to say free or not free to fix your camera beside Canon Service Center?

[doodah]

Originally Posted by lewfs is it an order or what?

No worries, there are no spare parts to order. It's just a simple software tweak (i.e., a permanent exposure compensation). Honestly, it should take less than 3 minutes if the technician follows exactly what you want. If it's out of warranty, the charge is probably about $50.

[lewfs]

Originally Posted by doodah No worries, there are no spare parts to order. It's just a simple software tweak (i.e., a permanent exposure compensation). Honestly, it should take less than 3 minutes if the technician follows exactly what you want. If it's out of warranty, the charge is probably about $50.

Thanks, you are a good person.