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Thread: fedex is making me fed-up!

  1. #1
    Senior Member
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    Default fedex is making me fed-up!

    for the first time!!

    i've always made purchases and had them shipped by fed-ex to me etc.. and it was all fine..

    so when i decided that i have something heavy i want to send out to someone, i applied for a fed-ex account online which needed customer service's approval, the automated reply says "We are processing your request and will get back to you by next business day."

    in the mean time i emailed the helpdesk on some enquiries as well.. the helpdesk lady, an indian lady replied saying she has forwarded my queries to the customer service, and will get back to me the nxt business day.

    so i waited.. day 1.. no reply... day 2.. no reply.. day 3 no reply.. so i forwarded the email to helpdesk.. another indian lady replied and said "We have forwarded this matter to the respective department for their immediate attention and kindly wait for their feedback."

    day4... 5.... 6....7... almost day 8 already!! how immediate is their attention?!?!?!?

    anyone with similar experiences?
    chezburgr i can haz?

  2. #2
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    Default Re: fedex is making me fed-up!

    local or overseas? atlanta?

    i find overall, if you wanna set local (sg) account with these courier services, their speed is rather slow cos they need to get the CS to speak to you and do a check if you will use their services regularly or not.
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  3. #3

    Default Re: fedex is making me fed-up!

    i have a personal account with them ..

    i do agree is freaking slow on the application / help desk side - need to push them real hard
    the other time i fax something over, after a week. they still cannot locate my fax and ask me to re-fax it over

    but i am happy with their deliver services and their tracking system the best compare to rest of one i deal with

  4. #4
    Senior Member glennyong's Avatar
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    Default Re: fedex is making me fed-up!

    call them and tell them you are still waiting for their response/feedback after 8 working days.

    and you would appreciate if you can be transferred to the person in charge or someone who could attend to your request immediately.


    i think the best way is to call them up ?

  5. #5

    Default Re: fedex is making me fed-up!

    drop the hq an email, citing your awb. just indicate your concern if it was the fake fedex man who did your job and hence parcel missing. this will probably rake some concerns - at least, at the international level.

  6. #6

    Default Re: fedex is making me fed-up!

    Quote Originally Posted by Del_CtrlnoAlt View Post
    local or overseas? atlanta?

    i find overall, if you wanna set local (sg) account with these courier services, their speed is rather slow cos they need to get the CS to speak to you and do a check if you will use their services regularly or not.
    fastest is still the uncle on motor. you call, he comes, he send. no need paperwork.

  7. #7
    Senior Member giantcanopy's Avatar
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    Default Re: fedex is making me fed-up!

    On the whole I am quite satisfied with them as well.
    I got no issues with UPS either.

    The only delivery service that needs to push once in a while is Vpost ...

    Ryan

  8. #8
    Senior Member glennyong's Avatar
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    Default Re: fedex is making me fed-up!

    Quote Originally Posted by contaxable View Post
    fastest is still the uncle on motor. you call, he comes, he send. no need paperwork.
    uncle send local only lah ?

    i know he very fast one... 3hr express ... sibei fast.

  9. #9

    Default Re: fedex is making me fed-up!

    Quote Originally Posted by giantcanopy View Post
    On the whole I am quite satisfied with them as well.
    I got no issues with UPS either.

    The only delivery service that needs to push once in a while is Vpost ...

    Ryan
    My experience with other couriers vs fedex when i was abroad:
    Vpost: Slow but still get parcel
    DHL: always get parcel, great service
    Fedex: always get parcel, no problem
    UPS: (Out of 50 parcels) Lost 3 parcels as the courier man was lazy, left in front of the door without a note and signed on my behalf! (one of the parcel was a heavy carton measured over 1m tall as it was a gym equipment).

    Verdict: Will not use UPS unless it is the default courier service from the vendor.

  10. #10

    Default Re: fedex is making me fed-up!

    Quote Originally Posted by psychobiologist View Post
    for the first time!!

    i've always made purchases and had them shipped by fed-ex to me etc.. and it was all fine..

    so when i decided that i have something heavy i want to send out to someone, i applied for a fed-ex account online which needed customer service's approval, the automated reply says "We are processing your request and will get back to you by next business day."

    in the mean time i emailed the helpdesk on some enquiries as well.. the helpdesk lady, an indian lady replied saying she has forwarded my queries to the customer service, and will get back to me the nxt business day.

    so i waited.. day 1.. no reply... day 2.. no reply.. day 3 no reply.. so i forwarded the email to helpdesk.. another indian lady replied and said "We have forwarded this matter to the respective department for their immediate attention and kindly wait for their feedback."

    day4... 5.... 6....7... almost day 8 already!! how immediate is their attention?!?!?!?

    anyone with similar experiences?

    Bro dun call Customer Service as they are based in Malaysia...... trust me

  11. #11

    Default Re: fedex is making me fed-up!

    i thought Fedex & UPS merged.

    Fedex + UPS = FED UP

  12. #12

    Default Re: fedex is making me fed-up!

    Quote Originally Posted by GmbH. View Post
    i thought Fedex & UPS merged.

    Fedex + UPS = FED UP
    You mean like this?



    i've got a photoblog, do you? :)

  13. #13

    Default Re: fedex is making me fed-up!

    So in the end, we still are better off trusting our dog to deliver our items.

  14. #14
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    Default Re: fedex is making me fed-up!

    Quote Originally Posted by contaxable View Post
    My experience with other couriers vs fedex when i was abroad:
    Vpost: Slow but still get parcel
    DHL: always get parcel, great service
    Fedex: always get parcel, no problem
    UPS: (Out of 50 parcels) Lost 3 parcels as the courier man was lazy, left in front of the door without a note and signed on my behalf! (one of the parcel was a heavy carton measured over 1m tall as it was a gym equipment).

    Verdict: Will not use UPS unless it is the default courier service from the vendor.
    overall i like UPS user interface the most, cos normally i prepare via internet.
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