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Thread: Digihub refused repair if no warranty card

  1. #1

    Default Digihub refused repair if no warranty card

    Damn pissed.

    Recently I did some house cleaning and I think I misplaced the warranty card of my Digihub 30L.

    Then zun zun the digital display kaput but box still got light.

    I am willing to pay for the repair regardless. So I brought the entire dry cabinet all thte way to Tagore lane for repair.

    Guess what kind of customer service I was greeted with...

    "Sorry, no warranty card we don't repair even if you want to pay money also cannot"

    Things gets misplaced. We are human. I just don't understand why Digihub refused to repair it

  2. #2
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    Default Re: Digihub refused repair if no warranty card

    Did you try bringing it up to the next level. Talk to the Cust Svc manager or something?

  3. #3
    Senior Member denniskee's Avatar
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    Default Re: Digihub refused repair if no warranty card

    got like that one mah? willing to pay for repair cost service centre also dont want to repair. is ur dry cabi some kind of pre-historic model that they cant find spare parts?
    photography makes one sees things from all angles.

  4. #4

    Default Re: Digihub refused repair if no warranty card

    Quote Originally Posted by calebk View Post
    Did you try bringing it up to the next level. Talk to the Cust Svc manager or something?
    They said go to the shop you bought from and request for another warranty card...

    DUH!

  5. #5

    Default Re: Digihub refused repair if no warranty card

    Quote Originally Posted by denniskee View Post
    got like that one mah? willing to pay for repair cost service centre also dont want to repair. is ur dry cabi some kind of pre-historic model that they cant find spare parts?
    Bought 3 months ago!

    I also don't understand what kind of processor chips were installed in their mind... to give this kind of logic

  6. #6

    Default Re: Digihub refused repair if no warranty card

    To calebk:
    The last time i went only have 3 men there.... got customer service manager meh??

    To Ts:
    Perhaps you might wanna talk to the store u bought the camera from. i believe they should be able to do something at least since it was last bought 3 mths ago. receipt is another good way of verifying your purchase.
    Canon: 5DMKIII & 40D|17-40L|70-200f4ISL|100Macro|Sigma30|580EXII| Olympus: EP3|25mm f1.4

  7. #7
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    Default Re: Digihub refused repair if no warranty card

    Hmm everyone is bound to have someone higher ranked above them (until you reach the CEO of the company. Haha).

  8. #8

    Default Re: Digihub refused repair if no warranty card

    I bought from J316. Just informed them to help me request for a warranty card... hopefully it can be done.

    If cannot, then it is just as good as buying a new one... probably not Digihub again.

  9. #9

    Default Re: Digihub refused repair if no warranty card

    Hi, brother, I feel sorry for you,May be you shall bring the matter to CASE as this type of service should not be condone.(it tarnish our nation's image too)

  10. #10
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    Default Re: Digihub refused repair if no warranty card

    Quote Originally Posted by chisiang View Post
    I bought from J316. Just informed them to help me request for a warranty card... hopefully it can be done.

    If cannot, then it is just as good as buying a new one... probably not Digihub again.
    well this is just following procedures.. ie. i dun care how u produce a warranty card, as long as u have one i will repair for u.
    Canon: 5DMkIII, 7D, 2470f2.8L, 50f1.8, 70200f2.8L IS II, 430EX II, 600EX
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  11. #11

    Default Re: Digihub refused repair if no warranty card

    Hmmm, this kinda service attitude isn't good ya? In many countries and corporations, they now practice maintaining a database of the serial number of their products and their shipping cum manufacturing date.

    So even if the client has lost their warranty cards, the records can still be retrieved.

    But I think that if they refuse to accept a Digi-Cabi product outright from a client is not right. Reminds me of a recent tiff with a computer manufacturer regarding some items they had not honored. Had to wrangle it out of them and threaten them then they acted on it. Think it just their attitude.
    Nikon D600, Olympus EM5
    Olympus EPL-1, Canon Powershot S90 & S95

  12. #12
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    Default Re: Digihub refused repair if no warranty card

    TS should ask the person for his name and start writing them down. They may be soften by this act.

    Quote Originally Posted by mobilenerd View Post
    Hmmm, this kinda service attitude isn't good ya? In many countries and corporations, they now practice maintaining a database of the serial number of their products and their shipping cum manufacturing date.

    So even if the client has lost their warranty cards, the records can still be retrieved.

    But I think that if they refuse to accept a Digi-Cabi product outright from a client is not right. Reminds me of a recent tiff with a computer manufacturer regarding some items they had not honored. Had to wrangle it out of them and threaten them then they acted on it. Think it just their attitude.

  13. #13

    Default Re: Digihub refused repair if no warranty card

    sorry to hear about your issue...
    But strangely my digi cabi 30L also died recently. (bought it in April this year) But I had my card and they swapped the dehumidifier unit for me. Just find it weird that such new digi cabi's are going kaput..

    (Its also a pain coz tagore lane is no where near civilisation)

  14. #14

    Default Re: Digihub refused repair if no warranty card

    Just find it annoying... It's no expensive stuff for the 30L cabinet... and the fact is I am willing to pay for it even if it is still within warranty period!

    So effectively, if you lose your warranty card (say 5 years later) you can't get it repaired!!! And if that's the way they do business, I doubt they will still be around after 5 years

    And yes! Tagore lane is in the middle of nowhere had to take 1/2 day leave some more

  15. #15

    Default Re: Digihub refused repair if no warranty card

    Thats why sometimes oldies are really goodies. Even my old Everone dry cabi has served me for 5 years with no issues at all. No digital meters or LCD. Just turn on and calibrate over night and leave it on for 5 years. haha.

    I suggest TS start documenting the names of people you speak to and what transpired. Gimme a PM if you need me to draft something out for you.
    Nikon D600, Olympus EM5
    Olympus EPL-1, Canon Powershot S90 & S95

  16. #16

    Default Re: Digihub refused repair if no warranty card

    what a service. I called wendy and peter over the phone a few weeks back and they seems approachable and friendly. Didnt know it turn out this way .

    Anw, this leads me ponder , do you guys sent over the warrenty card for digi-cabi? i read it must be done 7 days within purchase, now TS stated this, im aware of their "" service.

  17. #17

    Default Re: Digihub refused repair if no warranty card

    Quote Originally Posted by chisiang View Post
    Damn pissed.

    Recently I did some house cleaning and I think I misplaced the warranty card of my Digihub 30L.

    Then zun zun the digital display kaput but box still got light.

    I am willing to pay for the repair regardless. So I brought the entire dry cabinet all thte way to Tagore lane for repair.

    Guess what kind of customer service I was greeted with...

    "Sorry, no warranty card we don't repair even if you want to pay money also cannot"

    Things gets misplaced. We are human. I just don't understand why Digihub refused to repair it
    Its only the display that isn't working right? Try to look for an analogue meter from those DIY shop. No need to fret over it.

  18. #18

    Default Re: Digihub refused repair if no warranty card

    Quote Originally Posted by prolensdreamer View Post
    Hi, brother, I feel sorry for you,May be you shall bring the matter to CASE as this type of service should not be condone.(it tarnish our nation's image too)
    Like we have an "image" in the first place.

  19. #19

    Default Re: Digihub refused repair if no warranty card

    i thought they collected the warranty card during delivery? thats what they did with mine last time.
    Nikon D600, Olympus EM5
    Olympus EPL-1, Canon Powershot S90 & S95

  20. #20

    Default Re: Digihub refused repair if no warranty card

    Guess what... Don't just keep our precious cameras and lens in that Dry Cabinet. Do Keep all the Warranty Cards & Receipts in it. Storage after all right?
    450D + AF 17-50mm F/2.8 XR Di II LD + Phottix Batt Grip

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