I want to share about an unfortunate encounter that I have faced recently.
Many years back I bought an policy from John Hancock and now taken over by Manulife.
8 years back, I got issue of paying the policy when I am serving Army. So I actually ask my agent is it ok to delay the payment. And he just simply say 'no problem' without telling me there will be an interest occur for it will be taken as a loan. 8 years later, my agent suddenly call me to tell me that I have an outstanding interest of $600+ because of the loan. My agent has totally deny that he has said that before, and mention that it is my mistake.
I really get a shock and I went down to Manulife office. They told me they dont send out reminder letters to remind me about the interest. I told them I was being misled in the first place. And I have been paying my premium regularly other than that year. So it make no sense to delay the payment of the loan.
The second time I went down to see their assistant manager. I was rejected by them. It seen like they not going to entertain me any further.
So what should I do to get my fair share of treatment?