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Thread: Canon's CSC

  1. #1

    Default Canon's CSC

    Hi all just called up Canon Service Centre to check if my 1 year warranty is valid to service my Canon 40d. All I want is for them to wipe my CMOS clean, but they say the warranty only extends to the mechanical failure. Does that mean I should drop my camera on the floor in order for them to fix it up plus clean my sensor?

    Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !
    Canon 40D, 10-22, 35, 70-200
    http://theserialhobbyist.multiply.com

  2. #2
    Moderator ortega's Avatar
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    Default Re: Canon's CSC

    is your sensor dirty?

    Don't fix what isn't spoilt

  3. #3

    Default Re: Canon's CSC

    Don't drop your camera on the floor.

    If you want to clean the sensor, pay, do it yourself or get someone else to do it for you.
    It is the camera, not the photographer.
    my flickr - adamloh.com

  4. #4

    Default Re: Canon's CSC

    i think this had been discussed before that dust or dirt is NOT a defect of the equipment and is therefore NOT covered under warranty. if you want to get your sensor cleaned, just pay.

    to drop your equipment in order to claim that warranty so as to have your sensor cleaned is the most foolish idea one can have. moreover, a user dropped equipment is also not a defect on Canon's part. i understand that everyone likes freebie. so do i, but you do not need to go to this extend...
    Last edited by zzyzx; 13th August 2008 at 07:40 PM.
    [Canon EOS 5D II + 40D | EF 16-35mm f/2.8L II + 70-200mm f/2.8L IS II] [Fuji X-Pro1 + XF35mm f/1.4]

  5. #5
    Senior Member CS TAN's Avatar
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    Default Re: Canon's CSC

    Quote Originally Posted by munkey View Post
    Hi all just called up Canon Service Centre to check if my 1 year warranty is valid to service my Canon 40d. All I want is for them to wipe my CMOS clean, but they say the warranty only extends to the mechanical failure. Does that mean I should drop my camera on the floor in order for them to fix it up plus clean my sensor?

    Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !
    You can try to drop your 40D together with the lens that has dirt inside but be careful not to break any lens elements inside. Calibration is free under warranty but replacement of broken lens elements are not...

    Do take responsibility that you are the one who get dust on your sensor. $21.40 is a reasonably price to pay for someone to wipe your ....err Sensor...

  6. #6
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    Default Re: Canon's CSC

    Quote Originally Posted by munkey View Post
    Hi all just called up Canon Service Centre to check if my 1 year warranty is valid to service my Canon 40d. All I want is for them to wipe my CMOS clean, but they say the warranty only extends to the mechanical failure. Does that mean I should drop my camera on the floor in order for them to fix it up plus clean my sensor?

    Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !
    First off, your warranty covers defects. Dust is a part of life, not a defect.

    Secondly, dropping your camera is plain silly, not a defect.

  7. #7

    Default Re: Canon's CSC

    You've got a dust elephant.

    Pass me your gear, I clean for you, FREE.
    Can't guarantee that I won't break your camera though.
    It is the camera, not the photographer.
    my flickr - adamloh.com

  8. #8

    Default Re: Canon's CSC

    Since TS already has the idea of dropping the camera to get his sensor cleaned for free, i suppose to drop his lens to get the will-be-broken lens element replaced and dirt removed FOC might be the next time he'll do?

    [Canon EOS 5D II + 40D | EF 16-35mm f/2.8L II + 70-200mm f/2.8L IS II] [Fuji X-Pro1 + XF35mm f/1.4]

  9. #9
    Member tony_teo's Avatar
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    Default Re: Canon's CSC

    Quote Originally Posted by munkey View Post
    Hi all just called up Canon Service Centre to check if my 1 year warranty is valid to service my Canon 40d. All I want is for them to wipe my CMOS clean, but they say the warranty only extends to the mechanical failure. Does that mean I should drop my camera on the floor in order for them to fix it up plus clean my sensor?

    Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !
    I think you got the wrong concept of warranty. It is only reasonable to expect Canon to provide FOC repair for manufacturing defects, workmanship errors, premature failure and design problems. That is to say, defects caused by them, parts not performing as advertise or ... You get the idea.

    Wear and tear items (this includes dust in the camera/lens after usage) cannot be covered by the warranty.

    Now, for your case, if you have just bought the camera/lens, you might have a case. You can say it is factory dust or something like that. If you have been using the camera, then just pay the $20+ for them to clean it.

    AND if you drop the camera, it should also not be covered by the warranty.

    By the way, don't know if this is true, but I've heard that NSC is charging much more for the cleaning.

  10. #10

    Default Re: Canon's CSC

    OMG!!! My 6 month old 42" LCD TV has a dirty panel.... quick grab the phone, i'm sure I can get a samsung technician to come clean it for me since it is still under warranty....

  11. #11

    Default Re: Canon's CSC

    Quote Originally Posted by zj2000 View Post
    OMG!!! My 6 month old 42" LCD TV has a dirty panel.... quick grab the phone, i'm sure I can get a samsung technician to come clean it for me since it is still under warranty....
    I think it only covers mechanical failure.
    Drop it first!
    It is the camera, not the photographer.
    my flickr - adamloh.com

  12. #12
    Member lennyl's Avatar
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    Default Re: Canon's CSC

    We're not talking about cars with complimentary oil change here. If you don't want to pay CSC for sensor cleaning, google for several techniques. There's lots of DIY tools - the Copperhill Eclipse + Pecpad method, the Petteri brush method, rocket blower, some people use cotton swabs but I think they're nuts, also plenty of usually expensive tools that you can buy.

  13. #13
    Moderator diver-hloc's Avatar
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    Default Re: Canon's CSC

    Quote Originally Posted by munkey View Post
    Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !


    $21.40 is much cheaper than the $45 some other shops are charging...... and if they damage your camera..... then CANON would have to repair it But if you damage your own camera.......

    Scuba & Father... For Life

  14. #14

    Default Re: Canon's CSC

    Quote Originally Posted by lennyl View Post
    We're not talking about cars with complimentary oil change here. If you don't want to pay CSC for sensor cleaning, google for several techniques. There's lots of DIY tools - the Copperhill Eclipse + Pecpad method, the Petteri brush method, rocket blower, some people use cotton swabs but I think they're nuts, also plenty of usually expensive tools that you can buy.
    i think he is looking for FREE sensor cleaning. the tools you mentioned above costs money..
    [Canon EOS 5D II + 40D | EF 16-35mm f/2.8L II + 70-200mm f/2.8L IS II] [Fuji X-Pro1 + XF35mm f/1.4]

  15. #15

    Default Re: Canon's CSC

    I do for your for free
    but no guarantee
    It is the camera, not the photographer.
    my flickr - adamloh.com

  16. #16

    Question Re: Canon's CSC

    Use vacuum cleaner can or not?

  17. #17

    Default Re: Canon's CSC

    Quote Originally Posted by foxwagon View Post
    Use vacuum cleaner can or not?
    Sure can, part of the free service I offer.
    It is the camera, not the photographer.
    my flickr - adamloh.com

  18. #18
    Member lennyl's Avatar
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    Default Re: Canon's CSC

    Quote Originally Posted by zzyzx View Post
    i think he is looking for FREE sensor cleaning. the tools you mentioned above costs money..
    But at least it is a one time cost (excluding consumables with the Copperhill method, which should last through several DSLRs). TS sure is getting a lot of flak in this thread

  19. #19

    Default Re: Canon's CSC

    What flak? Im just enjoying the friendly banter from the sidelines while you guys rack your brains out to find the most sardonic solution.

    Thanks anyhow boys. Your help is(are) appreciated.
    Canon 40D, 10-22, 35, 70-200
    http://theserialhobbyist.multiply.com

  20. #20
    Member lennyl's Avatar
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    Default Re: Canon's CSC

    Quote Originally Posted by munkey View Post
    What flak? Im just enjoying the friendly banter from the sidelines while you guys rack your brains out to find the most sardonic solution.
    Well, glad you're enjoying it. My answer is a serious one though - I've done the brush, the wet (Copperhill) and the air blower. Each have their use. If you're cleaning, and you have a tripod handy, use it. It's a lot easier when you have both hands free. With the ultrasonic thingie on the 40D, perhaps just the air blower would be enough. If you're using the wet method, remember to use E2 instead of the original Eclipse.

    Dropping your camera, as many have pointed out, is not covered by warranty, but can be covered by insurance. Not sure how it works in Singapore though, so do some research if you're interested.

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