Sorry, it was a rare mistake, says DBS Bank
DBS VP says they will work closely with the other banks or customers to rectify the errors.
Fri, Jul 25, 2008
The Straits Times
WE REFER to the letter by Mr Charles Lim published last Friday titled 'Why were banks so cavalier about cheque blunder?'
We apologise for the error made in clearing the cheque - as Mr Lim rightly pointed out, a cheque with differing amounts written in words and in numerals will be rejected.
His accounts with both banks have been adjusted and a copy of the cheque image was sent to him for reference. We would like to take the opportunity to assure Mr Lim that such errors are very rare despite the millions of cheques cleared by the bank each month.
In such instances, we will work closely with the other banks or customers to rectify the errors.
We thank him for his feedback.
Janet Mohan (Ms)
Customer Care & Feedback Management
Consumer Banking Group