Every so often, I get my Internet Service Provider, Telephone service company mailers encouraging me to pay my bills with GIRO. There are often attractive discounts and free gifts when you sign up to pay their GIRO.
I like to share my experience with all readers on my reluctance to accept this flawed system.
Earlier this week, I received my Starhub Max Online bill with an extra $200 added into it. Being prompt with my payments, I was shocked and angry that such mistakes are allowed to occur. After complaining to Starhub, I was informed after 2 days had passed that it was their billing error. Further enquires revealed that had I use GIRO, a refund would have taken 2 weeks. I am puzzled, they are holding my money illegally and without interest. I feel that even 1 day is 1 too many.
This is not an isolated incident. In my previous bill, I was charged double my subscription for reasons not known to me except computer glitches. In the same 1 year period I was also charged for Max TV that I already terminated, by human error. I was also charged for some weird quiz game that I did not subscribe to.
Every time I had to spend up to 15-20 mins waiting by the phone to speak to the customer service officer. It is a time wasting, energy sapping and emotionally draining exercise that spoils my otherwise pleasant day.
Had I been on GIRO I would have to wait at least 2 week to get my money. 2 weeks is also not a guarantee. Recently I help my father obtained a refund of $258, a sum that was overpaid because of Starhub mistake. It took 3 months and numerous angry phone conversations.
Had I not check my bill as well, I would have lost my money. How could such a flawed system be in place.