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Thread: RE: Naughty by Nature taken to task

  1. #1
    vince123123
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    Default RE: Naughty by Nature taken to task

    I'm sure that many have discussed this company in this forum in the past, looks like CASE has caught up with them:

    This story was printed from TODAYonline

    Makeover studio is Naughty By Nature

    Thursday • June 12, 2008

    ANSLEY NG


    ansley@mediacorp.com.sg





    TWO days after a time-share company admitted that it had adopted aggressive sales tactics, another firm, a makeover studio, has owned up to employing similar methods.

    And both — which were taken to court by the Consumers Association of Singapore (Case) for alleged violation of the Consumers Protection (Fair Trading) Act :— have now agreed to be more mindful of their clients’ rights.

    In a statement, Case said it had entered a consent judgment in January with makeover studio Naughty By Nature, which had admitted to using hard-selling tactics to get consumers to sign up with their photoshoot packages.

    A consent judgment is one in which parties agree to an outcome to settle an issue without going to trial.

    Under the terms of the consent judgement, Naughty By Nature agreed, among other things, not to have more than one employee attend to “any female consumer during any sales presentation”.

    The firm is also not allowed to “detain” any female customer for more than an hour.

    Naughty By Nature does not have to shut down, but further complaints could see it being hauled in on a more serious charge of contempt of court.

    The case began last September when a district court granted the consumer watchdog’s application for an interim injunction against Naughty By Nature. Case had earlier received many complaints about the studio’s sales tactics.

    In a typical move, Naughty By Nature would get women to visit its Circular Road office for a free makeover session where they would get to keep several photographs of them in their new look.

    Once the pictures were taken, however, the studio’s staff would harass the women to take up photo-shoot packages that cost thousands of dollars.

    Case said it had received 63 formal complaints, with the studio’s customers griping about paying between $495 and $4,288 to the company.

    So far, 15 customers have received refunds in cash or in kind, said Case executive director Seah Seng Choon.

    Naughty By Nature’s director Bupendra Ramason refused to comment when contacted, while its other director Raoul Fenianos could not be reached.

    The makeover studio’s case came not long after timeshare resale firm Global Europ announced that it had entered a consent judgement with Case. The firm had earlier admitted to using pressure on its customers during sales pitches.

    The conclusion of the two cases brings to three the number of errant firms that Case has taken to court under the four-year-old Act.

    While cynics may say three cases in four years suggests that Case is not doing enough to protect consumers’ rights, a lawyer told Today that the watchdog deserves credit for its efforts.

    Time is needed for Case to collate complaints and act on them, said lawyer Vijai Parwani, since “you would have to discount the exaggeration by some of the consumers”.

    “If shown that there is a legitimate complaint, Case would try to reach an amicable resolution with the company concerned before instructing its lawyers to take the matter to court,” said Mr Parwani of Parwani and Co. “This perhaps gives the impression that Case has been dragging its feet.”

    On Case’s part, Mr Seah said the watchdog would “continue to monitor those companies that chalk up high numbers of complaints and are not taking steps to resolve them”.

  2. #2
    Senior Member denniskee's Avatar
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    Default Re: Naughty by Nature taken to task

    hi vince123123

    there was another thread posted 3day ago on the same subject. however there was a question i had raised but i feel you can give a valuable advice to all.

    http://www.clubsnap.com/forums/showthread.php?t=384896

    in post #2, the cser said he had to threaten to smash chairs inorder to leave.

    question is, since he was able to leave that place without resorting to violence in the end, can this cser make a police report on the basis that he and his wife were "prevented" to leave that place and had to use verbal threat. will the police take up the case or will they just advice him to bring it to "case"?

    thanks.
    photography makes one sees things from all angles.

  3. #3
    vince123123
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    Default Re: Naughty by Nature taken to task

    Oh I must have missed that as I just returned to Singapore.

    Yes, there are criminal provisions for wrongful confinement and wrongful restraint. I've always wondered why no one actually took these MLMs to task for preventing pple from leaving. I'd love to personalyl experience it for myself so I can give it to them.

    However, so far, the MLMs I attended just tried to hoodwink me, none tried to stop me from leaving yet.


    Quote Originally Posted by denniskee View Post
    hi vince123123

    there was another thread posted 3day ago on the same subject. however there was a question i had raised but i feel you can give a valuable advice to all.

    http://www.clubsnap.com/forums/showthread.php?t=384896

    in post #2, the cser said he had to threaten to smash chairs inorder to leave.

    question is, since he was able to leave that place without resorting to violence in the end, can this cser make a police report on the basis that he and his wife were "prevented" to leave that place and had to use verbal threat. will the police take up the case or will they just advice him to bring it to "case"?

    thanks.

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