well, you might like to post this in "Kopitiam" ( starting a new thread ) and gain more awareness for this, you might also post in the straits times forum to use the media to fight for you.
Originally Posted by SolBadGuy
I am so pissed off by the Sapura Technology staff at EpiCentre at Wheelock Place!
Sorry to all bros/sis here for having to bear with my rant. But I just wanna warn you guys about the danger there.
I rushed down to Wheelock Place by cab during peak hour today, after finally deciding that I couldn't live with my irritating right Shift key (which popped out a month or so back out for no reason). I waited nearly an hour for the front line staff to serve me. It's okay. Usual for service centre (especially with incompetent staff).
Finally, it was my turn. I asked the service staff if my Shift key problem could be fixed today, and that I had AppleCare so it should be covered under warranty right? (I had previously checked with sales staff who assured me that it was covered). She told me it was covered but have to double check with tech staff, and brought my laptop in for diagnosis.
After about 5 minutes, she came out and told me that the Shift key needed to be replaced as some plastic thingy broke, and told me it would cost $10. I told her if it could be fixed today, I wouldn't mind paying for it. So she took my laptop back in and after another 10 minutes (I don't think it actually needed that long), she brought my laptop back out with the damaged key that was replaced. After checking, I told her okay, but I need to pay via Nets as I didn't have enough cash on me.
She started to look abit uneasy, and told me that Nets payment is only available for charges that are $50 and above. I asked her for a solution, and she asked me how much cash I have. I told her about $8 and she went back into the backroom to check (which really aroused my suspicion). At that same moment, I remembered that my gf had replaced her faulty keyboard (mind you, they changed the whole keyboard) for free a few months ago.
When the service staff came out, I checked with her why I had to pay for 1 Shift key, when it should have been covered under AppleCare, and that my gf changed her whole keyboard for free. She told me it's because in this case, the problem was caused by the "user", which I find really ridiculous. She also told me that I can just pay with whatever cash I have on me.
I was really suspicious, but I was thinking, "I can pay first and check with the company directly later". I was also in a hurry so I didn't think so much about it. I paid her with whatever cash I had, and asked her for the name of the tech staff who served me. She was a bit reluctant, but went back into the backroom. After another 5 minutes, she emerged and told me that she can only give me the tech supervisor's card as the technician who served me didn't have any. I took the card and insisted for the name of the tech staff who serviced my laptop. She wrote the name down, and I left.
But I forgot 1 major thing. I forgot to ask for an invoice! No black and white to support my claim, but I will still pursue the issue tomorrow morning.
Just a piece of advice to all bros, remember not to send your Macs there for servicing. Who knows what may happen. I was foolish in my hurry, and luckily, it's not really a big amount. But I still feel damn pissed!