Last edited by Sion; 18th March 2008 at 03:38 PM.
i tot its a thread abt career. yah, service industry can't move far (up) cos remuneration not attractive, hrs can b soo long. on top of these co standard training oso mayb not v "world class", "upstairs" jus seem to focus on e bottomline, leave frontline staff to take care of themselves & often "soldiers all die liao" left a few gd folks? den some (royal) customers want everything their way...
yah, i work in this industry. any1 like to join in da fun?
I am not in the service industry but the customer demand is the same.
There are people who are satisfied with $600/month(service industry) and there people who demand more even they make millions of dollars. So.....?
Be happy, less money buy less lens, less holiday but stay healthy and be positive.
Wake up and everyday is a happy day and thank everybody that you are still alive!
I find HK service standards there so much better than sg.
I assume taiwan is mainly chinese populated?
taipei and taizhong left me some great impressions.
There are other parts which are heavily chinese populated like shanghai, guangzhou, KL, JB to name a few and I find all the service standards there way over what I can find in sg. Although sometimes the staff might be unattentive but many of those i cam across would apologise when they come along and do MORE THAN what they were expected. There is no way the staff could have known I wasn't a local and gave me special attention.
Walk into any Orchard road shop and do you get that feeling of leaving a shop happier because of the service standards? I know I don't
“How fortunate for leaders that men do not think.” - Adolf Hitler
being alive does not equate to happiness. oh well, this thread was not started by a v happy person (no pun intended), neither r most rant threads. i still remember threads by lonely (or pretending to b) folks near V. Day here not tt long ago.
outstanding service cannot jus come from a particular individual, for truely exceptional service depend on the whole company focusing on customer satisfaction to make e diff.
It is up to the individual... if you choose to be happy when you are alive. It is your choice.
I must also agree with you that it must be a total approach. Good service depends on all. Make it a culture and make it big!
I just came back from a short relaxing vacation in Malaysia and I have to say it has been a most satisfying experience from the street hawker stall to the nicest shopping malls. Friendly, great service that's genuine that makes me want to keep coming back.
As the 3rd most expensive city in Asia behind Tokyo and Seoul, Singapore has unfortunately lagged behind compared to our other Asian countries service wise. Not cheap + poor service is a lousy combination.