The numbers seem to be great, the facilities are comfortable, the environment is wonderful, but why does Singapore not moving far? It seems to be lying on one factor, Singaporeans (just like you and me)cannot think out of the box.
At Mount Faber Safra Ya Kun, I ordered a coffee, egg plus bread set. Going to read up on one of my book and enjoy the nice cosy Singapore style coffee stall with aircon. I took out my newly bought digital SLR, try to take some pictures for non-commercial viewing. A staff came over to me, telling me photography is not allowed.
In my mind, I am thinking, if I am a terrorist, I will probably use a camera phone, pretend to take photos with a group of friends. If I am a professional photographer, I will not even dare to do it without the risk of people finding out, losing my reputation and getting sued.
Now imagine I am a tourist, an Ang Moh from USA, UK, Germany or France, do you think they will stop me? If a tourist can take pictures, post on the Internet to let others know how good Ya Kun is, why cant Singaporeans? If WE Singaporeans do not even allow to showcase our very own home product, how do we let others know it is good?
Modern day business is still very much based on word of mouth, whether physically or via electronical means.
Within 5 mins, I finished my food ordered, talked to the staff and get their Assistant Operation Manager, Rebecca's contact, as the staff cannot seems to explain to me why they have to tell me and spoiled my mood (without telling me clearly what I can do or not do with the pictures).
This country is sick, the people are sick from not knowing how to provide good service and thinking out of the box, how powerful word of mouth marketing is.
Oh I lament for these people
Because they treat others like fools
They are like fools
Rules they set to keep themselves safe
By the same rules they failed to progress
The sun is setting
But the seeds are not sow
The golden years are over
For there is nothing that we can do
That the others cannot
Unless we move ahead
We will drop behind forever
Added: It is not about the right of the customer, it is about how customer is treated. Sure you can tell me to stop taking photos, but do so in the right manner. There is no photography rights without a contract/agreement to do so. This say much about how our people are trained to provide service. To go the extra mile, basic technique is not taught, how to go the extra mile?