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Thread: Starhub Massive Disconnection Problems

  1. #1
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    Default Starhub Massive Disconnection Problems

    Hey

    Is anyone else having massive connection problems with Starhub? Mine seems to be disconnecting every 30 seconds without fail. Wired connection.

    This has happened for the past two nights with no email or notification from Starhub. Im getting very pissed off at having to pay such a premium when I cant use the internet when I want too!

  2. #2

    Default Re: Starhub Massive Disconnection Problems

    too many people signup starhub broadband at IT show?

  3. #3

    Default Re: Starhub Massive Disconnection Problems

    My connection is A ok ~ from Starhub
    Canon 30D, G11, 50 f1.8II, 10-22 f3.5-4.5, 24-70 f2.8L, 70-200 f2.8L IS, EX580II

  4. #4

    Default Re: Starhub Massive Disconnection Problems

    I've never trusted Starhub. Had nothing but problems, and seen so many friends suffer because of their unreliability.

  5. #5
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    Default Re: Starhub Massive Disconnection Problems

    Quote Originally Posted by Lenscapes View Post
    too many people signup starhub broadband at IT show?
    I hope thats not the case! Doubt its that though.

    Quote Originally Posted by airfins View Post
    My connection is A ok ~ from Starhub
    Mine seems better now after 2 hours of messing me around!

    Quote Originally Posted by Dream Merchant View Post
    I've never trusted Starhub. Had nothing but problems, and seen so many friends suffer because of their unreliability.
    They have been ok, but I definitely dont get the speeds ive subscribed for and they have been quite unreliable in terms of connectivity, not to mention the customer service is pretty useless!

  6. #6

    Default Re: Starhub Massive Disconnection Problems

    I'm not saying that biaisedly. I started out with the Broadband service - sucked big time. Connectivity problems, speed and reliability. Customer service was bad.

    I used to tell my friends who explained or complained - if you want to have constant arguments with SO, loose friends and customers, piss off boss and loose your job, get a Starhub mobile line.

  7. #7
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    Default Re: Starhub Massive Disconnection Problems

    Quote Originally Posted by Dream Merchant View Post
    I'm not saying that biaisedly. I started out with the Broadband service - sucked big time. Connectivity problems, speed and reliability. Customer service was bad.

    I used to tell my friends who explained or complained - if you want to have constant arguments with SO, loose friends and customers, piss off boss and loose your job, get a Starhub mobile line.
    Haha, luckily im with M1 for the mobile, so no problems there! Might switch the internet over soon, will be calling them tomorrow to see whats going on and whether they plan on fixing it or informing customers of disruptions in the future. We have spent alot of money with Starhub and this kind of situation is unacceptable, especially without communication from them. I doubt id be complaining now if I was told they would be working on the line, so expect disruption. Maybe im still pissed off that ive been disconnected most of the last two nights!

  8. #8
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    Default Re: Starhub Massive Disconnection Problems

    dunno why starhub has been like that these few months.. on and off intermittenly..

  9. #9
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    Default Re: Starhub Massive Disconnection Problems

    Quote Originally Posted by raincool2005 View Post
    dunno why starhub has been like that these few months.. on and off intermittenly..
    Ever since that major cable went down under some sea its been disconnecting on and off randomly, wonder if thats just a coincidence or the cause

  10. #10
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    Default Re: Starhub Massive Disconnection Problems

    Maybe Godzilla accidentally stepped on their underground cables because that's what the customer service officer seems to be saying these days.

  11. #11

    Default Re: Starhub Massive Disconnection Problems

    for past few months i've called a few times...complained many times and...things got a lil wee bit better but recently things are not as good anymore and it pretty slow...and there is nothing i can do

  12. #12

    Default Re: Starhub Massive Disconnection Problems

    Change service providers.

    Hey, anyone hear about a majorrr country/player thinking of buying into Singapore's infocom, or at least telecom structure? Any updates?

  13. #13
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    Default Re: Starhub Massive Disconnection Problems

    i am now using m1 broadband 1.8MB to surf this clubsnap.. it is not as fast as maxonline but there is hardly any sudden disconnection..


  14. #14
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    Default Re: Starhub Massive Disconnection Problems

    And once again im being disconnected every 30 seconds, I called starhub earlier and they said nothings wrong, well, to me, when im being disconnected every 30 seconds, something is quite clearly not right. I'm going to call back tomorrow and have a right go at them, because this is just getting pathetic. Starhub - What a waste of time and money

  15. #15
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    Default Re: Starhub Massive Disconnection Problems

    Quote Originally Posted by wildstallion View Post
    And once again im being disconnected every 30 seconds, I called starhub earlier and they said nothings wrong, well, to me, when im being disconnected every 30 seconds, something is quite clearly not right. I'm going to call back tomorrow and have a right go at them, because this is just getting pathetic. Starhub - What a waste of time and money
    Hi wildstallion,

    Are you using Linksys wireless router WRT54G installed by Starhub? Firmware version 4.00.7?

  16. #16
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    Default Re: Starhub Massive Disconnection Problems

    Quote Originally Posted by jc1 View Post
    Hi wildstallion,

    Are you using Linksys wireless router WRT54G installed by Starhub? Firmware version 4.00.7?
    Nope!

    SMC router installed by myself.

  17. #17

    Default Re: Starhub Massive Disconnection Problems

    Quote Originally Posted by wildstallion View Post
    And once again im being disconnected every 30 seconds, I called starhub earlier and they said nothings wrong, well, to me, when im being disconnected every 30 seconds, something is quite clearly not right. I'm going to call back tomorrow and have a right go at them, because this is just getting pathetic. Starhub - What a waste of time and money
    do you still get disconnected if you connect direct to the cable modem? also ask them if your cable modem reporting errors on their end.

  18. #18
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    Default Re: Starhub Massive Disconnection Problems

    Quote Originally Posted by madmacs View Post
    do you still get disconnected if you connect direct to the cable modem? also ask them if your cable modem reporting errors on their end.
    They said my connection seemed fine at their end.

    Havnt tried direct connection, but doubt its a router issue as it works 100% fine during the day and when im not being disconnected (such as now).

  19. #19
    Member jc1's Avatar
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    Default Re: Starhub Massive Disconnection Problems

    I solved the disconnection problem by upgrading to firmware 4.21.1 on the Linksys router.

    My problem could be different from yours. My PC (xp/sp2, fully updated) once disconnected by itself from the internet, must reboot in order to re-connect. Btw, I'm using cable connection.

    I 'm enjoying good connection for the past 2 months without any problem at all.

  20. #20

    Default Re: Starhub Massive Disconnection Problems

    Quote Originally Posted by wildstallion View Post
    They said my connection seemed fine at their end.

    Havnt tried direct connection, but doubt its a router issue as it works 100% fine during the day and when im not being disconnected (such as now).
    give direct connection a try. if its still disconnecting then its likely the cable modem is faulty. if not cable modem then its starhub. either way they should be able to detect some errors on their end.

    also possible its your router. i used to encounter frequent disconnects with my old dlink router. now using netgear...once is a long long while then need to reset.

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