EARLIER this month, Ms Tan Geok Hoon marched into Nokia's office, brandishing court documents and threatening to seize the assests of the cell-phone giant.
A bailiff stood at the side of the 43-year-old sales manager, ready to reposess the company's things.
Ms Tan was enforcing a small claims court decision that ordered the world's largest cellphone maker to pay her $778 for a faulty cellphone she bought last year.
The moment, which Ms Tan recalled recently, marked the culmination of a seven- month David-versus-Goliath battle.
The story of one woman's fight against a mighty firm made its rounds in several online forums last week, casting the spotlight on how the world's top phone maker handled unhappy customers.
Things all started in August last year, when Ms Tan bought a Nokia E61i phone from a StarHub store.
Ms Tan said the phone would not power on in the first week, but a Nokia service centre refused to exchange it for a new one.
Frustrated after sending it for repairs several times, she turned to the Small Claims Tribunal in November.
At this point, Nokia tried to settle the matter privately, by offering to exchange Ms Tan's phone with a new one, or to refund her $388. This was the purchase price that came with a two-year StarHub subscription.
She rejected the offer, looking instead for $778 - the full retail price of the phone.
Ms Tan told The Straits Times: 'I didn't claim for more than what the phone cost because I'm not greedy for Nokia phones.'
There were two consultations and one hearing before the small claims tribunal. Nokia missed the last two sessions, claiming the relevant department had not received the notice on time.
As a result, the company was ordered on December 18 last year to pay Ms Tan $778 within 15 days.
But it did not.