Minolta used to produce their own lenses in their own factories to ensure the best quality captured on their cameras. Not surprising that I'm still using the 100mm macro for its sharpness and stunning quality.
It was about time the old Konica Minolta 7D and macro lens was due for general servicing. I checked out the Sony Service Centres on their website and decided to give a call to their main Service Reception at Wisma Atria to check if they were open. Calling twice in the space of half an hour, both times I received a recorded message indicating that I should try another number, which I did, twice, only to find a "Please leave your message after the beep."
So I gave up, called the Bugis outlet and asked if they were open and whether I could bring my camera there for servicing. Yes to both, he said and so I drove all the way there only to find out that they only accepted Sony digital SLR cameras. Wisma Atria was the only place, I was told, that had support for servicing KM equipment.
Excerpt quote from Sony's website, "Effective April 1, 2006, Sony Electronics will be providing service and repair of certain Konica-Minolta products in the United States. Sony is pleased to provide existing Konica-Minolta customers an excellent customer service experience."
And so I parked at the open space at Wheelock at 1.30pm, planned for an hour of parking, and made my way to Wisma Atria, only to find out more troubles lay ahead. There were two different queues made, one for KM and one for Sony. I selected the KM one.
I saw the numbers ding ding ding one after another... 151, 152, 153... 164, 165... Giving up after waiting for half an hour, I selected the Sony one instead, by then, the people who came after me with their Sony products in tow have already left. It took me another half an hour before my turn came. Guess which one came first?
The actual time I actually wasted over there was unknown to me.
The only thing I that could help me recall the timing was this:
Approximately one and a half hours of waiting time, excluding time taken to travel. The prejudice against KM users and needless to say the unfortunate parking ticket really leaves a sour and negative impression on Sony's service. Their website reads, "Experience unsurpassed service" and guarantees an "after-sales service a satisfying experience". I guess today's my own experience that Sony's come fall short of their expected reputation.
[Edit] PS: I noted that about a dozen boxes of PlayStation 3 consoles were there for servicing today. Hmmm. Some food for thought.