Servicing of Camera does not fall under Warranty?

ceecookie · 31st December 2007

As i heard that servicing of my camera is FOC under warranty,this is what i get when enquiring from CSC.

Thank you for your enquiry.
We welcome you to send in the camera to our Customer Service Centre forchecking at : No 1 HarbourFront Avenue
#04-01 Keppel Bay Tower
Singapore 098632
Tel: (65) 67998888
Operating Hours: Mon to Fri, 9.30am to 7pm
Closed on Sat, Sun & Public Holiday

The service charge are $120.00 (EOS Body only) excluding gst & spareparts.There is no assessment charge for checking and it will takes about 10 working days depending on spare parts availability. There is an additionalexpress charge of $42.80 within 5 working hours and $26.75 within 3 workingdays.

When i asked about coverage of warranty.

The Terms & Conditions of Limited warranty apply and they do not cover cleaning and servicing of camera or lens, only on manufacturer defects. Thank you for your understanding in this matter.

Klose · 31st December 2007

Why thumbs down? If it's free, the service will be abused.

ceecookie · 31st December 2007

Originally Posted by Klose

Why thumbs down? If it's free, the service will be abused.

I thought its free all the while?I rmb some members sent in their camera for cleaning before the warranty expire since FOC?

There's one ugly speck of dust on my sensor and i dont wanna pay hundred just for it to be removed...

varf · 31st December 2007

sensor cleaning has always been at ~$21 regardless of warranty status.

Klose · 31st December 2007

Originally Posted by ceecookie

I thought its free all the while?I rmb some members sent in their camera for cleaning before the warranty expire since FOC?

There's one ugly speck of dust on my sensor and i dont wanna pay hundred just for it to be removed...

Sensor cleaning alone is S$21 the free offer ended years ago. General servicing is total overhaul.

ceecookie · 31st December 2007

Originally Posted by Klose

Sensor cleaning alone is S$21 the free offer ended years ago. General servicing is total overhaul.

Ah...thats better

catchlights · 31st December 2007

The Terms & Conditions of Limited warranty apply and they do not cover cleaning and servicing of camera or lens, only on manufacturer defects.

everybody is doing the same, why you need to thumbs down for this??

2ichigo2 · 31st December 2007

I also tot like what ceecookie tot of.
Didnt know that cleaning of sensor/lens is not FOC if there's still warranty.

So that means only calibration under warranty it's free?

cherkel · 31st December 2007

Originally Posted by 2ichigo2

I also tot like what ceecookie tot of.
Didnt know that cleaning of sensor/lens is not FOC if there's still warranty.

So that means only calibration under warranty it's free?

no is nt free...
only if the lens is proof to be out of focus then the calibration will be free...

this is wat i understand..

2ichigo2 · 31st December 2007

Originally Posted by cherkel

no is nt free...
only if the lens is proof to be out of focus then the calibration will be free...

this is wat i understand..

ooooic... then my 50mmF1.8 got to cost me some $$ to do cleaning.

adamadam · 31st December 2007

Originally Posted by 2ichigo2

ooooic... then my 50mmF1.8 got to cost me some $$ to do cleaning.

DIY

http://clubsnap.com/forums/showthread.php?t=335672

unseenshadows · 31st December 2007

Unless your camera is screwed up right out of the box when you first take it out, expect that no servicing will be free. Of course you need your receipt to prove the date of purchase...

calebk · 1st January 2008

Originally Posted by 2ichigo2

ooooic... then my 50mmF1.8 got to cost me some $$ to do cleaning.

Why would you want to clean your 50mm? Why not just live with it...

nemo · 1st January 2008

$21 for sensor cleaning is still considered cheap, compared to overseas.

2ichigo2 · 1st January 2008

Originally Posted by calebk

Why would you want to clean your 50mm? Why not just live with it...

The dust it's really obvious and if i wan to sell it away, it's not good that the dust it's there.

calebk · 1st January 2008

Originally Posted by 2ichigo2

The dust it's really obvious and if i wan to sell it away, it's not good that the dust it's there.

Doesn't matter. Your 50 probably doesn't have as much dust as mine anyway. If it doesn't affect image quality (and it shouldn't) don't be itchyhanded and open up the lens. I had to send my 35 f/2 for AF motor repairs, and it came back to me misaligned. That's what can happen to any lens when you open it up.

2ichigo2 · 1st January 2008

Originally Posted by calebk

Doesn't matter. Your 50 probably doesn't have as much dust as mine anyway. If it doesn't affect image quality (and it shouldn't) don't be itchyhanded and open up the lens. I had to send my 35 f/2 for AF motor repairs, and it came back to me misaligned. That's what can happen to any lens when you open it up.

Ic... thanks for the great advice. Ya at wide open F1.8-2.8 surely wont affect the image at all.

Klose · 1st January 2008

Actually, service at CSC is subjective to the equipment you carry. All the 1/5-series users should know what I am talking about.

calebk · 2nd January 2008

Originally Posted by 2ichigo2

Ic... thanks for the great advice. Ya at wide open F1.8-2.8 surely wont affect the image at all.

Wide open or stopped down, no difference. The dust that will show up is dust that has found its way onto your sensor.

FilterFunk · 2nd January 2008

DIY sensor cleaning? not a very hard thing to do anyway..

31st December 2007	#1
ceecookie Deregistered Join Date: May 2007 Posts: 366	Servicing of Camera does not fall under Warranty? As i heard that servicing of my camera is FOC under warranty,this is what i get when enquiring from CSC. Thank you for your enquiry. We welcome you to send in the camera to our Customer Service Centre forchecking at : No 1 HarbourFront Avenue #04-01 Keppel Bay Tower Singapore 098632 Tel: (65) 67998888 Operating Hours: Mon to Fri, 9.30am to 7pm Closed on Sat, Sun & Public Holiday The service charge are $120.00 (EOS Body only) excluding gst & spareparts.There is no assessment charge for checking and it will takes about 10 working days depending on spare parts availability. There is an additionalexpress charge of $42.80 within 5 working hours and $26.75 within 3 workingdays. When i asked about coverage of warranty. The Terms & Conditions of Limited warranty apply and they do not cover cleaning and servicing of camera or lens, only on manufacturer defects. Thank you for your understanding in this matter.

31st December 2007	#2
Klose Senior Member Join Date: Feb 2005 Posts: 2,644	Re: Servicing of Camera does not fall under Warranty? Why thumbs down? If it's free, the service will be abused.

31st December 2007	#4
varf Member Join Date: Nov 2003 Posts: 710	Re: Servicing of Camera does not fall under Warranty? sensor cleaning has always been at ~$21 regardless of warranty status. __________________ eyes \| head \| feet \| flickr

31st December 2007	#7
catchlights Senior Member Join Date: Sep 2004 Location: Punggol Posts: 10,793	Re: Servicing of Camera does not fall under Warranty? The Terms & Conditions of Limited warranty apply and they do not cover cleaning and servicing of camera or lens, only on manufacturer defects. everybody is doing the same, why you need to thumbs down for this?? __________________ Shoot to Live, Live to Shoot www.foto-u.com \| www.benjaminloo.com \| email

31st December 2007	#8
2ichigo2 Member Join Date: Jul 2007 Location: In the East Posts: 427	Re: Servicing of Camera does not fall under Warranty? I also tot like what ceecookie tot of. Didnt know that cleaning of sensor/lens is not FOC if there's still warranty. So that means only calibration under warranty it's free? __________________ http://2ichigo2.multiply.com - Canon 400D User - Everyone was once a Noob

31st December 2007	#12
unseenshadows Member Join Date: Oct 2007 Location: Marine Parade, Singapore Posts: 718	Re: Servicing of Camera does not fall under Warranty? Unless your camera is screwed up right out of the box when you first take it out, expect that no servicing will be free. Of course you need your receipt to prove the date of purchase... __________________ I shoot film.

1st January 2008	#14
nemo Senior Member Join Date: Dec 2003 Location: Woodlands Posts: 2,143	Re: Servicing of Camera does not fall under Warranty? $21 for sensor cleaning is still considered cheap, compared to overseas.

2nd January 2008	#20
FilterFunk Senior Member Join Date: Apr 2006 Location: 卧龙岗 Posts: 2,660	Re: Servicing of Camera does not fall under Warranty? DIY sensor cleaning? not a very hard thing to do anyway..