Do any of you know why older people like to go to Serangoon Broadway? It really baffles me. My parents... my parents-in-law... all the same.
Just to share with you a recent experience. My brother-in-law graduated this year. So, my parents-in-law got all of us to go down to Braodway for family shots. After a long wait and some really cheesy poses later... we got our pictures taken. Then, a couple of weeks later, we were showed samples of the pictures. I think they look like the traditional slightly over-exposed pictures... which the older folks like. They were nice enough, though not really creative.
My parents-in-law liked those canvas prints. So, they ordered a gigantic portrait, and several smaller selections in canvas.
When the final products came, I was shocked! Some prints were terribly over-exposed. The giant portrait had the wrong colour temperature. It was too cold... rather bluish. I told my father-in-law that the picture was too cold... but he said it was too dark... because he does not know anything about colour temperature. Anyway, I told them that it was wrong and adviced them to go back to Broadway to straighten things out. Those pictures were exhorbitant too, IMO.
So, my mom-in-law brought the pictures to Broadway, but then she brought it back home again. I think she failed in her negotiations. The folks at Broadway told her that canvas prints are like that. What rubbish.
When I made a large print at Fotohub, I was given a smaller one as a sample... just to check the exposure and colour temperature. The final large print always looks close to the smaller sample. That's how professionals do business. The folks at Broadway need to buck up.
The uncle taking the picture uses a Mamiya camera... probably medium format. So, the source is good. But the post processing was completely screwed up. Everytime I look at the pictures, I get a bit pissed off. Yah... it's not my money being spent, but I think professionals should behave like professionals and be committed to do things right.