Thats what goes into the charges as well. Reputation, reliability, skill, consistent delivery. Most of us spend years to build up a good reputation, and it only takes one case to ruin it all.
We are actually talking abt customer not paying and cancelling.
It's very easy for customer to do that, juz call the press.
CS says, "We can't help you ignore yourself."
Last edited by artbox; 18th December 2007 at 08:17 PM.
i collect a non refundable 50% upon confirmation of job, and 50% ON or BEFORE the wedding.
i've had no problems with that arrangement.
i've never not turned up at a wedding.
i've shot almost 200 weddings to date.
i have a registered business and a registered business address/shopfront/studio/gallery.
Then you must follow joho sample,then you're safe.No need to worry about whether they want to come or don't want to come.
i dun think i directly answered the question of this thread so here it is:
the 50% deposit is non refundable, so it will be a day of rest for me but being paid for it, unless a super last minute booking comes in. then again, be mindful that since i have already accepted the deposit, i am STILL liable to shoot the wedding should they "uncancel" it, so technically i shouldn't be taking another job.
MORE IMPORTANTLY, i will be informing my fellow photographer friends/associates who are shooting on the day that i'm available, in case they are sick/dying and need a replacement, or if they need urgent delivery of anything, from panadol to a 1d3. i always talk to my peers to have an indication of who's available to cover in case of disaster. i meet my peers on a weekly basis, and have a strong support group for one another.
in other words, it would be a cold day in hell if anyone of us ever breaks the contract by not attending and finding a replacement. that's the kind of support we give each other.
so if i was cancelled, i would be very happy to provide such support if need be.
i've even offered to do an express for another photographer who could only finish at 3pm and needed to be at the banquet at 6pm by picking up his flash cards before hand and get a head start on the processing. fortunately the customers decided not to PAY for such express services and it was not needed.
but, just an example of the support we can give each other when we are not shooting.
heck, MIAN QIANG i can even support videographers.
I think Joho's views are reasonable and prudent on the part of a professional photographer - especially the paragraph on not taking on another assignment even if someone cancels. That is a good industry practice to take
I do note however that if someone cancels, legally speaking, once you accept that he has cancelled and notified him of your acceptance, he will not really be able to "uncancel" anymore. Of course it is good customer service to keep your date open just in case he really uncancels. However, if a last minute S$1million job comes in, I think you can safely take the risk and accept the second job on a balance of risks.