my home broadband provider keeps going down periodically like 2-3 days every couple of months. Then they offer to come to my house to fix it during office hours so I have to take leave, etc.
I am thinking that this is unacceptable as I need the connection for online trading sometimes. I am thinking of cancelling the contract but currently I am under contract and have to pay the penalty.
I thought there was a standard of service which must be fulfilled by our major ISPs set by some authority in Singapore. Is there anything I can leverage on so as to be able to cancel my contract without any penalty?
Once or twice down I am ok. But my connection is down the third time in the past five months....