Unbelieveable...one word to describe the Sigma Service Centre near redhill
bought a 70-200 2.8 EX DG HSM Macro in May from Alan Photo Funan
...lens is sharp, errr when it focuses correctly. I found more than half my shots were OOF (shutter speed all above 1000, F4).
had the lens calibrated. On the 200mm end, acceptable. On the 70mm end...blah, all OOF.
They could not fix it, they gave me another new lens, a 2nd lens.
...2nd lens, same problems. sometimes it works, sometimes it does not. Sigma Singapore calibrated it, but problem was not solved. Apparently sometimes it works really well, and other times it just is completely OOF. Sigma Singapore replaced the lens with a new 3rd lens.
...3rd lens, seemed to be pretty good. sharp at all distances and all f-stops. i posted the lens in the buy n sell since my wife said she'd prefer a 24-70mm 2.8 L. However, after using the 70-200mm 2.8 EX DG HSM Macro lens another time, it was inconsistent again! At F 7.1, nothing was in focus! Choosing not to push this lens off another bro in CS, i told Sigma Singapore I wanted a refund. they insisted they cannot. I called Sigma Japan and after arguing with them, Sigma Japan FINALLY authorized a refund. understand I am talking about roughly 30-40% of the shots are no good.
However, Sigma Singapore says they cannot refund me becaue they "have no procedure for refund" HEhe, what do managers get paid for aye? Anyways, the solution is that Sigma Singapore will give me another new lens, which I am supposed to take back to Alan Photo. Alan Photo will not give me a refund since my purchase date was back in May and it is now September...understandable. Instead, i will have to purchase another lens...which will be a CANON and they will credit me the cost of the Sigma...fair enough.
However, Alan Photo tells me there is a 20% restocking fee that I must pay. Basically after hitting the roof, Alan Photo knocked it down to 10%. I am currently trying to get Sigma Singapore to PAY this restocking fee since it is not my fault. I tried to stay with their product by working with them to resolve the issue. Yet, now they do not want to pay the restocking fee when I could have simply returned the lens back in May without a restocking fee. I guess that is how Sigma treats a customer that is trying to be loyal to them.
Furthermore, the lens, mind you this is now the 4th new lens they gave me to give Alan Photo DOES NOT WORK. the manual focus ring spins, but the distance scale does not move, it's stuck on infinity. I checked on FM reviews and other people are having trouble with the newer Sigma's also. Mr. Ser and the receptionist are great people at Sigma Singapore, but management, wow, i think Japan needs to clean house with the management here. Why share this, because i'm pretty sure there are other bros that have taken the no refund policy and kept a lens they are not happy not with or sold it off. Sigma is good...when it works.
so...am i wrong for telling sigma that they are responsible for this stocking fee, or, what would you do?
The re-stocking fee about $170.