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Thread: Do feedback really count for anything to banks?

  1. #1
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    Default Do feedback really count for anything to banks?

    Just got frigging pissed off at the useless Citibank 24Hour "help"desks

  2. #2

    Default Re: Do feedback really count for anything to banks?

    Quote Originally Posted by Yatlapball View Post
    Just got frigging pissed off at the useless Citibank 24Hour "help"desks
    Which is why they are known by their other moniker: Sh**tybank.

  3. #3

    Default Re: Do feedback really count for anything to banks?

    All other banks are the same unless you are the elite customers

  4. #4
    Julies999
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    Default Re: Do feedback really count for anything to banks?

    Wow...I had problem with their customer service as well.

    I was asking for a simple fee waiver and I was told to wait 3 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for their reply.

    As expected, no one called back. I had to call them back for regarding my queries and got hung up! Damn solid!

  5. #5
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    Default Re: Do feedback really count for anything to banks?

    Quote Originally Posted by Julies999 View Post
    Wow...I had problem with their customer service as well.

    I was asking for a simple fee waiver and I was told to wait 3 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for their reply.

    As expected, no one called back. I had to call them back for regarding my queries and got hung up! Damn solid!
    Just tell them you are going to stop their card usage.....don't go for a deduction of your points to get a fee waiver.

  6. #6
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    Default Re: Do feedback really count for anything to banks?

    Quote Originally Posted by Julies999 View Post
    Wow...I had problem with their customer service as well.

    I was asking for a simple fee waiver and I was told to wait 3 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for their reply.

    As expected, no one called back. I had to call them back for regarding my queries and got hung up! Damn solid!
    no leh.. i just called on thursday.. the CSO just said "ok sir it's done"
    “How fortunate for leaders that men do not think.” - Adolf Hitler

  7. #7

    Default Re: Do feedback really count for anything to banks?

    For this particular Bank, the calls sometimes get routed to the call centre in Malaysia. If the voice quality of the person speaking to you sounds like VOIP (usually it's soft as though the person is speaking to the voicepiece far away), then the call is answered in Malaysia.

    To get prompt service for Citibank, you can try emailing via the Internet Banking secure email. The turnaround is one day. But the information they provide is as accurate as can be. The emails are answered by a team in Singapore.

    Quote Originally Posted by Yatlapball View Post
    Just got frigging pissed off at the useless Citibank 24Hour "help"desks

  8. #8
    Julies999
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    Default Re: Do feedback really count for anything to banks?

    And their employees have rather funky names too...

    Does it makes any difference if you call during the day or night to know
    whether your calls are routed to Msia?

    Thank U.

  9. #9
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    Default Re: Do feedback really count for anything to banks?

    msia? i was almost positively sure i had my calls routed to India.

    Anyway yeah. They have this major problem with "I will call you back". The 1st staff happily went off shift without calling me back. I called. 2nd staff says will get the 1st staff to call me within 15 minutes. That obviously didn't happen as she already went off shift, and neither did he have the sense of mind to call and tell me that. I only found out when I called the 3rd time after an hour or so of waiting. Then the 3rd staff told me that system was down for maintanence and she could do nothing to help me, and she will get the staff on shift to call me first thing in the morning. Yay. Nobody called me. I had to call again myself to find out that they did fix the problem.

    For a c*ckup on their end, I had to be inconvenienced as all my recurring charges on my accounts were declined. I am not in Singapore and calls are not cheap.

  10. #10

    Default Re: Do feedback really count for anything to banks?

    Only the size of your deposit matters to banks. Only then will you get to "live the privileged life".

  11. #11

    Default Re: Do feedback really count for anything to banks?

    Quote Originally Posted by snowspeeder View Post
    Only the size of your deposit matters to banks. Only then will you get to "live the privileged life".
    how much is considered privileged?

  12. #12

    Default Re: Do feedback really count for anything to banks?

    Quote Originally Posted by sigg View Post
    how much is considered privileged?
    maybe from at least S$1 mill and beyond.

  13. #13
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    Default Re: Do feedback really count for anything to banks?

    Nah. Not that much. So long as you qualify for your own personal banker handling your account, I think you are somewhere there. A couple of hundred K, some loans, etc.

  14. #14

    Default Re: Do feedback really count for anything to banks?

    Not really...

    I am what any bank would classify as a 'lowest priority' customer if account balances and such are to be used as criteria. I simply have no money to speak of, but I've never had problems with bad service, except from one or two of the local Chinese banks.

    Sometimes, it's just how you speak with them, and how you stress an importance. BTW, I don't intimidate them or demand - on the contrary, I'm especially polite.

  15. #15

    Default Re: Do feedback really count for anything to banks?

    Quote Originally Posted by Dream Merchant View Post
    Not really...

    I am what any bank would classify as a 'lowest priority' customer if account balances and such are to be used as criteria. I simply have no money to speak of, but I've never had problems with bad service, except from one or two of the local Chinese banks.

    Sometimes, it's just how you speak with them, and how you stress an importance. BTW, I don't intimidate them or demand - on the contrary, I'm especially polite.
    A true professional. I totally agree with you, there is an art to communication and this difference in communication can make the difference between a good experience and a bad experience. Sometimes it is as simple as the way a word or the way your voice sounds. In any case, it SHOULD not matter with regard to Bank Helpdesk. But in reality, it does matter quite a bit.
    I have a near-mint Olympus E-620 Underwater Case for Sale. PM me for a great deal!

  16. #16

    Default Re: Do feedback really count for anything to banks?

    Quote Originally Posted by Dream Merchant View Post
    Not really...

    I am what any bank would classify as a 'lowest priority' customer if account balances and such are to be used as criteria. I simply have no money to speak of, but I've never had problems with bad service, except from one or two of the local Chinese banks.

    Sometimes, it's just how you speak with them, and how you stress an importance. BTW, I don't intimidate them or demand - on the contrary, I'm especially polite.
    which "chinese" bank exactly? can say?

  17. #17
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    Default Re: Do feedback really count for anything to banks?

    This isn't a problem of communication, but rather the empty promises of "I will call you back".

    I actually do not have problems with their other service standards.

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