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Thread: My portable HDD cannot be read!! :( Help!

  1. #1
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    Default My portable HDD cannot be read!! :( Help!

    Help! I have a Maxtor portable HDD and it cannot be read!! I have all my photos stored inside!! And I cannot afford to lose them!!

    Is there anyway I can do to get em back? My HDD is less then 6 months old! I got it from Challenger!!

    Sigh...

    pls help

  2. #2
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    Default Re: My portable HDD cannot be read!! :( Help!

    check with other pcs first.

    then check control panel under the hardware section whether can detect or not.

  3. #3

    Default Re: My portable HDD cannot be read!! :( Help!

    Did you tried using other labtop, firewire, or maybe is just the power adaptor fault.Bring the whole package to challenager and ask them to check. Might not be that bad as u think.
    Good luck bro.

  4. #4

    Default Re: My portable HDD cannot be read!! :( Help!

    One thing I found is that sometimes, the USB ports you plug it into also plays a part in it's 'functionality'. Try a few different options of USB ports, and make sure they are all as clean as possible. Same thing with the cabels. Then take those options and try them on a few different computers.

    All the best.

  5. #5
    Member armadillo's Avatar
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    Default Re: My portable HDD cannot be read!! :( Help!

    2.5" or 3.5"?
    Possible the USB encloser unit, do u somehow ever drop the hardisk?
    If 3.5" maybe you can try to connect direct to a pc.

  6. #6
    Senior Member CS TAN's Avatar
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    Default Re: My portable HDD cannot be read!! :( Help!

    One very important thing is make sure you are not writing anything onto the disk as this will hinder your recovery chance.

    Try all the suggestions above and if all fails, you can consider going for professional data recovery service if the photos are that important to you.

    In future, burn DVD backups from your hard disk and store them separately. You might want to burn multiple copies of backups if the data is really that important.

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    Default Re: My portable HDD cannot be read!! :( Help!

    Try the following:
    1. Try on different USB ports
    2. USB cable power..sometimes u have to plug all of them to the USB ports (still dunno y, but it works), meaning not leaving any plugs open ended
    3. Try on different PCs/Laptops
    4. Time to take out ur warranty card and receipt to send for service
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    Default Re: My portable HDD cannot be read!! :( Help!

    I had tried different PC... when I open the Win Explorer.. It will jammed the PC. how can I recover all the files inside?

  9. #9

    Default Re: My portable HDD cannot be read!! :( Help!

    if all else fail...bring to those recovery company to get back your data for a small fees...

  10. #10

    Default Re: My portable HDD cannot be read!! :( Help!

    hello , i do have a maxtor PHD too, often experience the same thing prompting me to format it and do partition. but if unplug and plug back again and it works again. Hope it helps!

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    Default Re: My portable HDD cannot be read!! :( Help!

    Quote Originally Posted by westwest2 View Post
    if all else fail...bring to those recovery company to get back your data for a small fees...


    Where can that be located? And how much are we talking about? Thank You

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    Default Re: My portable HDD cannot be read!! :( Help!

    Quote Originally Posted by ws_2004 View Post
    hello , i do have a maxtor PHD too, often experience the same thing prompting me to format it and do partition. but if unplug and plug back again and it works again. Hope it helps!


    I had tried unpluging and pluging. It will simply jam my PC when I try to access the HDD.

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    Default Re: My portable HDD cannot be read!! :( Help!

    Quote Originally Posted by siron View Post
    I had tried unpluging and pluging. It will simply jam my PC when I try to access the HDD.
    it might be a case of conflicting drivers..same situation on other PCs?
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    Default Re: My portable HDD cannot be read!! :( Help!

    Seems that your hdd has

    Cos when your PC accesses it, it hangs as it cannot access it.

    You can try Jaben Networks (they do data recovery), OR pay premium - CBL Data.

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    Default Re: My portable HDD cannot be read!! :( Help!

    Quote Originally Posted by dEthANGeL View Post
    Seems that your hdd has

    Cos when your PC accesses it, it hangs as it cannot access it.

    You can try Jaben Networks (they do data recovery), OR pay premium - CBL Data.
    where will that be? And how much are you talking abt ? Thank you

    (actually the HDD consist of all my baby's picture frm birth.... I need em!!)

  16. #16
    Senior Member CS TAN's Avatar
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    Default Re: My portable HDD cannot be read!! :( Help!

    For data recovery service, it is really on case by case basis. They will have to evaluate the problem before giving you a quote. A FAT/NTFS table repair cost less than media damage data salvage.

    You can contact ibas http://www.ibas.com.sg/ and ask about the price. @+65 629 65131

  17. #17
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    Default Re: My portable HDD cannot be read!! :( Help!

    How lond did you waited (when you said your PC jammed/hang)? Is your PC with USB2 port or the older USB port? Older USB port takes relatively longer time to detect and scan the external HDD.....I am 1 with an old PC, and it takes about 1-2mins before it showed my external HDD on the win-explorer and in between, the PC is like hang and only the mouse cursor can work.....I am running on XP just FYI.

    Hope this helps.

    Quote Originally Posted by siron View Post
    I had tried different PC... when I open the Win Explorer.. It will jammed the PC. how can I recover all the files inside?

  18. #18

    Default Re: My portable HDD cannot be read!! :( Help!

    Quote Originally Posted by siron View Post
    I had tried unpluging and pluging. It will simply jam my PC when I try to access the HDD.
    If your portable HD fails to get ready state, the PC will keep waiting for it to be ready. That is why the PC hang.

    Possible causes:
    - HD faulty
    - Portable Casing faulty

    Try to remove the HD from the portable casing and connect it directly to the PC via IDE or SATA.
    Last edited by megaweb; 6th September 2007 at 11:17 AM.
    See my Photo Gallery at the Clubsnap

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    Default Re: My portable HDD cannot be read!! :( Help!

    I have waited for even hours!! hahah as I simply left my PC on when I went out... Cannot. Only when I unplug the HDD.... my PC started to function normal...

    Sighhh

  20. #20
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    Default Re: My portable HDD cannot be read!! :( Help!

    Oic, then you have to try megaweb's suggestion liao....hopefully your motherboard can take in your portable HDD (IDE/SATA)...

    Quote Originally Posted by siron View Post
    I have waited for even hours!! hahah as I simply left my PC on when I went out... Cannot. Only when I unplug the HDD.... my PC started to function normal...

    Sighhh

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