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Thread: KFC Chicken ....

  1. #121

    Default Re: KFC Chicken ....

    no standard size lah , just that u happen to get the smaller piece , next time ask them to change to a bigger piece

  2. #122
    Senior Member Canew's Avatar
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    Default Re: KFC Chicken ....

    Cannot be no standard size. Then where is the QC? Will it be fair that they are selling the chicken pieces at a standard price when the sizes of the chicken are not?
    Last edited by Canew; 26th September 2007 at 10:35 PM.

  3. #123

    Default Re: KFC Chicken ....

    [quote=excelglsi;3322590]
    Quote Originally Posted by excelglsi View Post
    Guys this just got in from the Gina Kuek from the KFC feedback unit... she wrote

    Dear Luke Chua,

    Thank you for patronizing KFC and sharing with us your experience.

    At KFC, we are dedicated to serving products of the highest quality and our
    chicken suppliers are given stringent specifications to ensure that our
    chicken meets KFC's exacting standard. We have forwarded your feedback with
    regards to the size of the chicken pieces to our chicken suppliers for
    continuous improvement. Thank you once again for your valuable feedback.
    We do hope to serve you as our valued customer in many years to come.

    Please do not hesitate to contact us at 6290 9705 during office hours Monday
    to Friday 9.00am to 6.00pm. if you have any query.

    Warmest Regards.

    First reply out I ask her again about the standard set by their company...


    This is my email to Gina
    Thanks for replying..

    But stil got some question to ask...

    - What your company standard for the size of the chicken

    - What is your manager or the staff doing when they saw the size of the

    chicken but still serve to the customer...did they ever complain to

    magement?

    - The standard of the chicken taste is also dropping... just look at the

    link http://www.clubsnap.org/forums/showthread.php?t=297632.

    - As I mention this was the 2nd time I complain to you about the size of the

    chicken. You told mi that the standard of the chicken mat your company

    requirement.. So why this thing still happen?

    - Thank you for your time..

    This was what she reply.. I tin she a bit piss off..


    Thank you for your valuable feedback.

    KFC is a global brand and we take pride in delivering Finger Lickin' Good chicken to our consumers, which we have for 30 good years in Singapore.



    To ensure a high level of quality in our food, our suppliers are carefully chosen and monitored and our restaurant crew go through a thorough training programme.

    For example, our chicken suppliers are given a stringent weight specification to adhere to strictly and at restaurant level, we have weight specification s for our crew members and chicken pieces out of the weight specification will be rejected.



    We have since forwarded your feedback with regards to the size of the chicken pieces to our chicken suppliers in our efforts for continuous improvement.



    Thank you once again for your valuable feedback. We do hope to serve you as our valued customer in many years to come. Please do not hesitate to contact us if you have any query.



    Warmest Regards

    Are u sure they will improved????
    According to their reply there is a way to gauge whether is it of the standard serving. That is by the weight, but if the size is small then the weight sure is less la. I am very sure that KFC has reduce their serving portion from X-small to XX-small as commented by other CS bro. The original receipt chicken is the worst like the photo posted above. Crispy one still ok downsize by 1 size Wings is the worst, so small that it is a waste of $$ to get it unless you are a DieHard wingman
    Canon 30D, G11, 50 f1.8II, 10-22 f3.5-4.5, 24-70 f2.8L, 70-200 f2.8L IS, EX580II

  4. #124

    Default Re: KFC Chicken ....

    actually after reading the complain email, i think nothing much will be done. Price will still upz, and chicken part size smaller. Inflation, economy reasons?

    customer complain
    --> kfc complain to supplier
    --> supplier complain to chicken farm
    (feedback might get ignored/forgotten/distorted from here onwards)
    --> chicken farm staff received email or verbal feedback
    (as above possibilities)
    --> end either nobody gets the feedback or the chicken farm owner rant

    chickens nowadays smaller size what can i do? Land so expensive, they stay in small cages, constricted, surely small size lor! You give me cheap land, i show u big chicken!

    end up leads to "you know who"


    matter of customer getting good food, now becomes lucky roulette. U lucky, u get tasty big juicy fried chicken, unlucky u get all parts are scawny chicken wings.
    Unless this matter make headlines nationwide, lots of people petition, make the tv news, or kena stupidly "stomped" by many people...

    otherwise i don't think the complains will work.
    One-North Explorers
    | Leave nothing but footprints, take nothing but photos |

  5. #125
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    Default Re: KFC Chicken ....

    Quote Originally Posted by sbs99 View Post
    actually after reading the complain email, i think nothing much will be done. Price will still upz, and chicken part size smaller. Inflation, economy reasons?

    customer complain
    --> kfc complain to supplier
    --> supplier complain to chicken farm
    (feedback might get ignored/forgotten/distorted from here onwards)
    --> chicken farm staff received email or verbal feedback
    (as above possibilities)
    --> end either nobody gets the feedback or the chicken farm owner rant

    chickens nowadays smaller size what can i do? Land so expensive, they stay in small cages, constricted, surely small size lor! You give me cheap land, i show u big chicken!

    end up leads to "you know who"


    matter of customer getting good food, now becomes lucky roulette. U lucky, u get tasty big juicy fried chicken, unlucky u get all parts are scawny chicken wings.
    Unless this matter make headlines nationwide, lots of people petition, make the tv news, or kena stupidly "stomped" by many people...

    otherwise i don't think the complains will work.
    ya know what... its better stomped...
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  6. #126

    Default Re: KFC Chicken ....

    Quote Originally Posted by snowspeeder View Post
    Looks like a piece of fried fish.
    thought tt my chick nugget is abt tt size

  7. #127
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    Default Re: KFC Chicken ....

    It's time to order Zinger Student Meal!

    Same size for a lower price.

    Last week I had ordered a Zinger Student Meal and saw that the burger was that small.

    Initially, I thought it was due to the meal I order but my friends had explained to me that the "standard" size was that "big".

    Normal meal or Student meal also same size.

    It's time to gather your kids or your friends (student) to get it for you.
    Let's get rolling :)

  8. #128

    Default Re: KFC Chicken ....

    Quote Originally Posted by mystudio View Post
    hmmm.. take one week just to send this kind of reply? She must have lots of complain letter to handle

    I think this is the end of the story, she never ask you to wait, looks more like a case closed, easy job for her.
    Sounds like a standard textbook "supplier's" problem, not my dept, beyond my control, out of my hands ... like "I must make sure you know that I hear you (though I cannot be bothered with you actually). Now that there is nothing that I can do (actually, I can offer you a meal or 2 in return but I bo kam wan, cos you make me do extra work of typing this silly email), you can rest the issue in peace.

  9. #129

    Default Re: KFC Chicken ....

    Quote Originally Posted by LOTUSfairy View Post
    I read it carefully, it looked like a generic letter to the public leh?? maybe need to change the name of the customers only..
    I guess that she keeps such things as templates ... and 1 wk to type out the details on that template to send out ...

  10. #130

    Default Re: KFC Chicken ....

    Next time when u order KFC just tell the counter crew that you dont wan any drumstick, wing and breast meal. Just give the thigh and rib meal will do, then at least it will look bigger in size.

  11. #131
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    Default Re: KFC Chicken ....

    Go eat Popeye Chicken instead la...

  12. #132
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    Default Re: KFC Chicken ....

    Quote Originally Posted by relaxxjaxx View Post
    Go eat Popeye Chicken instead la...
    I thought it is called Popcorn Chicken?

  13. #133
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    Default Re: KFC Chicken ....

    Quote Originally Posted by Paul_Yeo View Post
    I thought it is called Popcorn Chicken?
    kaoz... thats not KFC...
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

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