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Thread: KFC Chicken ....

  1. #81

    Default Re: KFC Chicken ....

    Quote Originally Posted by excelglsi View Post
    Guys this just got in from the Gina Kuek from the KFC feedback unit... she wrote

    Dear Luke Chua,

    Thank you for patronizing KFC and sharing with us your experience.

    At KFC, we are dedicated to serving products of the highest quality and our
    chicken suppliers are given stringent specifications to ensure that our
    chicken meets KFC's exacting standard. We have forwarded your feedback with
    regards to the size of the chicken pieces to our chicken suppliers for
    continuous improvement. Thank you once again for your valuable feedback.
    We do hope to serve you as our valued customer in many years to come.

    Please do not hesitate to contact us at 6290 9705 during office hours Monday
    to Friday 9.00am to 6.00pm. if you have any query.

    Warmest Regards.




    so to say i still got to wait... sian...
    That's looks like shallow response to me. I suppose they are not really keen to improve on things.

  2. #82
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    Default Re: KFC Chicken ....

    Quote Originally Posted by snowspeeder View Post
    That's looks like shallow response to me. I suppose they are not really keen to improve on things.
    another one from the FAQ...

  3. #83
    Senior Member redstone's Avatar
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    Default Re: KFC Chicken ....

    Quote Originally Posted by excelglsi View Post
    I tin its called Marybrown... I love their chicken but they colsed down... Good food but bad marketin...
    Their JB branches are still there right?

  4. #84

    Default Re: KFC Chicken ....

    Quote Originally Posted by excelglsi View Post
    Guys this just got in from the Gina Kuek from the KFC feedback unit... she wrote

    Dear Luke Chua,

    Thank you for patronizing KFC and sharing with us your experience.

    At KFC, we are dedicated to serving products of the highest quality and our
    chicken suppliers are given stringent specifications to ensure that our
    chicken meets KFC's exacting standard. We have forwarded your feedback with
    regards to the size of the chicken pieces to our chicken suppliers for
    continuous improvement. Thank you once again for your valuable feedback.
    We do hope to serve you as our valued customer in many years to come.

    Please do not hesitate to contact us at 6290 9705 during office hours Monday
    to Friday 9.00am to 6.00pm. if you have any query.

    Warmest Regards.




    so to say i still got to wait... sian...
    Seems that the responsibility has been shifted to the suppliers. So clever

  5. #85
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    Default Re: KFC Chicken ....

    Quote Originally Posted by chromodynamics View Post
    Seems that the responsibility has been shifted to the suppliers. So clever
    As if there is no QC check? or do they have???

  6. #86
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    Default Re: KFC Chicken ....

    Quote Originally Posted by chromodynamics View Post
    Seems that the responsibility has been shifted to the suppliers. So clever
    Be it chicken supplier fault or the chicken fault..but when serve to customer in the name of KFC is KFC's fault..lame excuse for most complaints..couldn't they take up responsibility..
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  7. #87
    Moderator LOTUSfairy's Avatar
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    Default Re: KFC Chicken ....

    Quote Originally Posted by blazer_workz View Post
    Be it chicken supplier fault or the chicken fault..but when serve to customer in the name of KFC is KFC's fault..lame excuse for most complaints..couldn't they take up responsibility..
    means they dun check lor...now for another question, did they check whether the chicken safe to eat now....no confident liao..

  8. #88
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    Default Re: KFC Chicken ....

    [QUOTE=excelglsi;3281874]Guys this just got in from the Gina Kuek from the KFC feedback unit... she wrote

    Dear Luke Chua,

    Thank you for patronizing KFC and sharing with us your experience.

    At KFC, we are dedicated to serving products of the highest quality and our
    chicken suppliers are given stringent specifications to ensure that our
    chicken meets KFC's exacting standard. We have forwarded your feedback with
    regards to the size of the chicken pieces to our chicken suppliers for
    continuous improvement. Thank you once again for your valuable feedback.
    We do hope to serve you as our valued customer in many years to come.

    Please do not hesitate to contact us at 6290 9705 during office hours Monday
    to Friday 9.00am to 6.00pm. if you have any query.

    Warmest Regards.

    First reply out I ask her again about the standard set by their company...


    This is my email to Gina
    Thanks for replying..

    But stil got some question to ask...

    - What your company standard for the size of the chicken

    - What is your manager or the staff doing when they saw the size of the

    chicken but still serve to the customer...did they ever complain to

    magement?

    - The standard of the chicken taste is also dropping... just look at the

    link http://www.clubsnap.org/forums/showthread.php?t=297632.

    - As I mention this was the 2nd time I complain to you about the size of the

    chicken. You told mi that the standard of the chicken mat your company

    requirement.. So why this thing still happen?

    - Thank you for your time..

    This was what she reply.. I tin she a bit piss off..


    Thank you for your valuable feedback.

    KFC is a global brand and we take pride in delivering Finger Lickin' Good chicken to our consumers, which we have for 30 good years in Singapore.



    To ensure a high level of quality in our food, our suppliers are carefully chosen and monitored and our restaurant crew go through a thorough training programme.

    For example, our chicken suppliers are given a stringent weight specification to adhere to strictly and at restaurant level, we have weight specification s for our crew members and chicken pieces out of the weight specification will be rejected.



    We have since forwarded your feedback with regards to the size of the chicken pieces to our chicken suppliers in our efforts for continuous improvement.



    Thank you once again for your valuable feedback. We do hope to serve you as our valued customer in many years to come. Please do not hesitate to contact us if you have any query.



    Warmest Regards

    Are u sure they will improved????

  9. #89

    Default Re: KFC Chicken ....

    Quote Originally Posted by chromodynamics View Post
    Seems that the responsibility has been shifted to the suppliers. So clever
    KFC needs to take responsibilities. If the suppliers are at fault, get the suppliers to answer to the customer since KFC cannot tackle their suppliers....

    Yappy & happy

  10. #90
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    Default Re: KFC Chicken ....

    Quote Originally Posted by excelglsi View Post
    To ensure a high level of quality in our food, our suppliers are carefully chosen and monitored and our restaurant crew go through a thorough training programme.
    This is KFC's problem not customers problem..be it u train or dun train ur staff, select or dun select ur chicken;the customer dun give a damn,and when we pay for the meal we should be expecting some standard..and with her quote how she justify that a smaller piece of chicken is still being serve to u..

    Quote Originally Posted by excelglsi View Post
    For example, our chicken suppliers are given a stringent weight specification to adhere to strictly and at restaurant level, we have weight specification s for our crew members and chicken pieces out of the weight specification will be rejected.
    Another quote from KFC, implementation of checks..but the current situation is that it did went wrong..what is the cause??

    Izzit so hard to make an apology?? She keeps taking ur e-mails as feedback..voice out to her its a complaint..u want a reasonable answer as in wat went wrong? Base on the quote she provided, the small little tiny piece of chicken should not have been serve to u..

    I think she didn't even bother to go check on this issue at that particular branch..

    Next time CC a copy to the CEO..
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  11. #91
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    Default Re: KFC Chicken ....

    The letter makes a lot of sense and probably hasn't changed their policy in all the time they've been in business.

    However, if KFC in Singapore has chosen smaller portions (and they're not going to tell you that), then the vendors are all in compliance and all you can do is to protest by not eating there.

    Obviously, if the vendors are selling smaller pieces of chicken than in their contract, the vendors would be the first to know that they're not up to standards because it's likely that the company would seek other suppliers.

  12. #92
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    Default Re: KFC Chicken ....

    yeah what to do... as she mention KFC had already been in Singapore for 30 years. Means tat less few of us KFC also wont die... No need to talk to her again.. Ask question no answer...
    Next time when came across this 'small chicken issue' just ask their manager to explain why the chicken so small... tat should do it... or DONT GO TO KFC ANYMORE.. save the trouble...

  13. #93

    Default Re: KFC Chicken ....

    Quote Originally Posted by excelglsi View Post
    yeah what to do... as she mention KFC had already been in Singapore for 30 years. Means tat less few of us KFC also wont die... No need to talk to her again.. Ask question no answer...
    Next time when came across this 'small chicken issue' just ask their manager to explain why the chicken so small... tat should do it... or DONT GO TO KFC ANYMORE.. save the trouble...
    Writing to a franchisee may not help much unless the letter is carefully worded and sent to the HQ (usa) and then cc local. And, in procurement practices, a smaller than usual meat sizes serve more portions and hence it's a logical profit formular.

    Fastfood chains have very strict QC (from local team and regional teams to do spot checks) and any major deviance in quality or sizes or quantity of contracted supplies, the supplier may suffer a major delay in payment (6mths to 3 years) plus an immediate termination of contract due to breach of contract. I dont think any supplier would dare try to be funny with the a global brand.

    The PR lady was being very diplomatic and she would not dare to fault anyone. If she did, she may lose her job.

  14. #94
    Senior Member Big Kahuna's Avatar
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    Default Re: KFC Chicken ....

    What QC??? Cost at RM7+.....This is M'sia version of KFC that I took on my last trip....free flow of chili sauce some more


  15. #95
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    Default Re: KFC Chicken ....

    wah, dead chicken kena dragged out to flog ...

  16. #96
    Senior Member Cheesecake's Avatar
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    Default Re: KFC Chicken ....

    Quote Originally Posted by Big Kahuna View Post
    What QC??? Cost at RM7+.....This is M'sia version of KFC that I took on my last trip....free flow of chili sauce some more

    wa, sedap!!!
    You'll Never Walk Alone! - i have the best job in the world!

  17. #97
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    Default Re: KFC Chicken ....

    These were my last Zingers

  18. #98
    Senior Member Canew's Avatar
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    Default Re: KFC Chicken ....

    Quote Originally Posted by Big Kahuna View Post
    What QC??? Cost at RM7+.....This is M'sia version of KFC that I took on my last trip....free flow of chili sauce some more

    Wah! Still have plate some more!

  19. #99
    Senior Member xtemujin's Avatar
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    Arrow Re: KFC Chicken ....

    I feel like chicken tonight, chicken tonight.

  20. #100

    Default Re: KFC Chicken ....

    Quote Originally Posted by Canew View Post
    Wah! Still have plate some more!
    speaking of which tried anorld's today...good ****! better than singapore's popeye's in my opinion!

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