It was really disappointing that I didn't find any operating information on websites and within the Epson P2000 manual.
Earlier 2 weeks, while I travelled to Tibet with my Epson P2000 storage viewer, I was dismayed to find that it refused to work at the altitude of 3600m in Lhasa. Fortunately, I had enough CF storage to last me for my trip.
So came back I thought maybe the lowered altitude might let the HDD operate once more, so I tried again, but still the same "Press Reset" message appeared as during my trip. Disheartened, I sent in last week the P2000 to Epson Service Centre.
There's no technicians, only front desk counter staff, so I proceeded to admit my sickened P2000 for repairs. Upon handing over, I informed the staff (Thiru) that my P2000 has gone out of warranty barely for a month or so, and the machine died on me. He told me he would get the technicians to check on it, and there would be an evaluation fee of $42 if I choose not to proceed with the repairs after evaluation.
I argued back that if the repairs cost $500~$600, then I might as well get a new one, and I still have to pay $42 for the evaluation if this is the case!!!
I might as well just buy my own HDD and I told Thiru to get the Epson s/w dept to pass me the P2000 software and I can DIY into the new HDD myself, I go there is to save myself the trouble of repairing it myself and get professional advice, but then all I got was ridiculous charges.
So he told me he would get the technicians to look up the pricing for the HDD and give me a quote before they proceed with the evaluation+repairs. This is so idiotic. Is the P2000 NOT their product? WTF, still need to charge evaluation charges for a $888 product?
They told me they would try to format the HDD and see if it will still work. So I told them to proceed since I had nothing in the HDD in the first place.
They called me back. They told me the HDD is irrecoverable, they have to change it. Naturally, I asked for the cost. And guess what?
Thiru: It's, 40GB HDD - $380, Service - $60, there'll be no evaluation charge if you do not proceed
Me: Then it's ok I won't go ahead, I will repair it myself
Thiru: And the software, we can't give it to you sir.
Me: It's ok, I already found it on the internet.
A whopping $420. I don't know if the HDD is made of gold or diamonds, but I'm pretty sure a 80GB in Sim Lim Square costs NO MORE than S$90. I don't know how they got this figure and where the HDD came from which died on me in Tibet. If I have to pay $380 for such a crappy HDD, I might as well get a $90 HDD and DIY and what's more, it'll be 80GB instead of 40GB!!!
Thanks to my friend Kirby, he manage to find the Epson P2000 s/w image on the internet, and also a movie on how to replace the HDD within the P2000. Tomorrow I'm going to collect back the P2000 and DIY my repairs.
Pui, Epson service sux. So do their products. $380 for a 40GB HDD. Why don't they just give me an option to purchase their P5000?