nah... I gave up on them already. Service sucks and terrible sales service too.
I actually bought a phone from Nokia Shop and they actually GAVE me a second hand phone. Imagine that. There was SMS inside and there's no way you can tranfer SMS given the current software that they gave us.
I made a BIG hoo-haa and they tried to explain their case away with lousy explainations. Later, the phone gave me loads of software problems, kept hanging... so I wanted to do a simple software update (flash the ROM with new software, i.e. a basic reset) and they needed 1 whole day to do that.
Fed-up. After getting the phone back, I sold it off immediately. No more Nokias for me....
Well, it is not the first and will not be the last as we've a very pro-business environment here in Singapore.
I've sent my Nokia N73 for repair a few months ago and it took nearly two weeks to repair it as Nokia Care Centre(NCC) has to order the spare parts from overseas and there is no ready spare parts instock.
I went to two NCC to have my N73 fixed, Causeway Point and Suntec City. At both NCC while waiting for my number to be called, I witnessed long queue, customers kpkb and all the dramas.
The NCC and the Nokia Care Line is outsourced and the Nokia Care Line is the most useless entity formed by Nokia, if you ask about your handphone repair status, they'll just key in the tracking number to get your handphone status.
You can check the status of the repair by keying in your tracking number yourself.
You cannot call direct to the NCC, Suntec City, Wheelock Place, Causeway Point and Marine parade as the phone numbers are not provided. Even when the NCC staff calls you to inform that your handphone is ready for collection, the call number is not displayed.
Last edited by xtemujin; 27th April 2007 at 06:42 PM.
Long long ago gave up on Nokia already...used to be a die-hard Nokia fan in the early days.
After that, switched to Motorola, Samsung and now SE, never encounter such problems after so many years.
Now whenever friends asked me for opinion whether to recommend Nokia, I'll just ask them take a walk to any Nokia Service Centre and see for themselves the queue of customers there waiting for servicing everyday. Enough said...the answer is there. Normally they'll get the message.