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Thread: Nokia takes customer service seriously (really?)

  1. #21
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    Default Re: Nokia takes customer service seriously (really?)

    I did hear people comment though, don't buy the latest phone immediately when it just come out, as they are rush out from the factory/R&D due to the hectic market new product rate, so the new phone are not fully debugged. Don't know it hold true or not.
    Sony Alpha 700 hobbyist

  2. #22
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    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by jeanie View Post
    hp needs servicing?

    i've not sent my hp ever for servicing or repairs since the day i had a hp.
    in any case, most of you would change hp every year on average right?so why bother with repairs?
    Quote Originally Posted by leejay View Post
    Jeanie has a point there. I also never believe in servicing phones. It also depends on the price of the phone. If it is an expensive phone, people would usually go for servicing.
    the phone was only 8 months old and it spoilt 3 time. So i won't call that "servicing" like a car to keep it working. I call it "repair".

    If you were to being a spoilt phone with warranty to 2nd hand shops for sale it won't even be at pasar malam price. It's will be at pasar malam stall owner's cost price.
    “How fortunate for leaders that men do not think.” - Adolf Hitler

  3. #23
    vince123123
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    Default Re: Nokia takes customer service seriously (really?)

    So you're saying that it is correct for Nokia to bochap the customer until its posted on the forum? And it is okay for Nokia NOT to give any explanation to a issue raised in public?

    By not giving any explanation, the reader can only draw the adverse inference that whatever the customer said is true. For myself, that is the inference I've drawn. Nokia has lost whatever chance to explain by that weak response.

    Quote Originally Posted by Xiao_shin View Post
    Nokia will have to repsond to a complain posted on the forum. Most of the time, they will contact the client and resolve it privately.

    Not a good idea to fight it out with the customer using a forum. Do you not agree?

  4. #24
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    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by vince123123 View Post
    Read the article, it broke down in 8 months. Its still within the warranty period.

    Changing phones every year has nothing to do with paying money to repair the phone. People can still keep the 1yr old but working phone as backup/trade in/pass to friends/children etc.

    however if the phone conks out before 1 yr, then there's something wrong.

    Even more wrong with the company gives you bad repair service.
    Sony Ericsson service also not that good. still dare to ask me do survey on their services. I tell them, can, i can do it, but prepare to get real bad feedback from me. the guy keep quiet.

  5. #25
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    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by vince123123 View Post
    So you're saying that it is correct for Nokia to bochap the customer until its posted on the forum? And it is okay for Nokia NOT to give any explanation to a issue raised in public?

    By not giving any explanation, the reader can only draw the adverse inference that whatever the customer said is true. For myself, that is the inference I've drawn. Nokia has lost whatever chance to explain by that weak response.
    don't be so negative. Look at it another way. It has strengthened my resolution not to touch another nokia phone
    “How fortunate for leaders that men do not think.” - Adolf Hitler

  6. #26
    Senior Member Sion's Avatar
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    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by zcf View Post
    I did hear people comment though, don't buy the latest phone immediately when it just come out, as they are rush out from the factory/R&D due to the hectic market new product rate, so the new phone are not fully debugged. Don't know it hold true or not.
    That is ture.

    If you want any old brick at a special price, just PM me:


  7. #27

    Default Re: Nokia takes customer service seriously (really?)

    hp spoilt 3 times in less than a year is call SWAY lor.

    out of 100 hp noks sells, how many % you reckon will spoil 3 times a year?

  8. #28

    Default Re: Nokia takes customer service seriously (really?)

    well, more of these articles only allows consumer to exploit this channel to bang tables, and allow big companies like noks to wake the hell up, that is....IF their customer service is that bad.

  9. #29
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    Default Re: Nokia takes customer service seriously (really?)

    servicing/repair about once within the warranty is still acceptable. Nowadays electronic goods are rarely durable anyways. 3 times within a year, think can buy toto liao. The problem here is about customer service which is the same with a lot of other cases, sucks big time.

    Customer service has still a long way to go in SG.

  10. #30
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    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by jeanie View Post
    hp spoilt 3 times in less than a year is call SWAY lor.

    out of 100 hp noks sells, how many % you reckon will spoil 3 times a year?
    psst..then ur Dell 24inch leh

  11. #31

    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by TMC View Post
    servicing/repair about once within the warranty is still acceptable. Nowadays electronic goods are rarely durable anyways. 3 times within a year, think can buy toto liao. The problem here is about customer service which is the same with a lot of other cases, sucks big time.

    Customer service has still a long way to go in SG.
    sorry, borrow your sentence to bold it.

    i cant agree more.hands, legs, hair down.

  12. #32

    Smile Re: Nokia takes customer service seriously (really?)

    wrong. not me.

    recently, i was at causeway point. nokia was almost next to samsung. nobody
    at samsung but at nokia, large crowd of people waiting for their turns. what does it says?

    Quote Originally Posted by jeanie View Post
    i've not sent my hp ever for servicing or repairs since the day i had a hp.
    in any case, most of you would change hp every year on average right?so why bother with repairs?

  13. #33

    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by Errz View Post
    psst..then ur Dell 24inch leh
    mine is 27 inch.please dont downgrade my equipment ok?

    anyway, mine is not SWAY hor.mine is INHERENT Of this monitor.

  14. #34
    Senior Member afbug's Avatar
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    Default Re: Nokia takes customer service seriously (really?)

    The Nokia N series is not very good.

  15. #35

    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by reachme2003 View Post
    wrong. not me.

    recently, i was at causeway point. nokia was almost next to samsung. nobody
    at samsung but at nokia, large crowd of people waiting for their turns. what does it says?
    err...i think it means noks are MORE popular than samsung.

  16. #36
    vince123123
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    Default Re: Nokia takes customer service seriously (really?)

    Not sure, but there has been a rise in the number of ST forum complaints on Nokia's phones and bad repair service.

    And it isn't unreasonable to say that of every 1 complaint made known, there are more than that number of cases not publicised and the silent stoic Singaporean taking the bad service with a "what can I do" attitude.

    Quote Originally Posted by jeanie View Post
    hp spoilt 3 times in less than a year is call SWAY lor.

    out of 100 hp noks sells, how many % you reckon will spoil 3 times a year?

  17. #37
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    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by jeanie View Post
    mine is 27 inch.please dont downgrade my equipment ok?

    anyway, mine is not SWAY hor.mine is INHERENT Of this monitor.

    oh paiseh.. 27 inch hahaha

    try ask for 3rd change lah..see how it goes

    ok dont reply.dont want go OT

  18. #38

    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by vince123123 View Post
    Not sure, but there has been a rise in the number of ST forum complaints on Nokia's phones and bad repair service.

    And it isn't unreasonable to say that of every 1 complaint made known, there are more than that number of cases not publicised and the silent stoic Singaporean taking the bad service with a "what can I do" attitude.
    so we all learn from this.

    next time equipment got prob.
    bang table so hard it splits the legs of the customer service personnel sitting behind it.

  19. #39
    vince123123
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    Default Re: Nokia takes customer service seriously (really?)

    it could also mean nokias spoil more than samsung.

    Quote Originally Posted by jeanie View Post
    err...i think it means noks are MORE popular than samsung.

  20. #40
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    Default Re: Nokia takes customer service seriously (really?)

    Quote Originally Posted by jeanie View Post
    sorry, borrow your sentence to bold it.

    i cant agree more.hands, legs, hair down.
    from the way you say it... i reckon you are drop dead sure...
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

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