My 2nd visit to Oly SG Service centre

[btfiend]

Here's an update to those who read about my HELLISH experience with Oly SG over the 'lemon 50-200' incident...

Sent in my E-1 (rubber grip) and 14-54 (broken bayonet mount 'teeth' for lens hood) 2 weeks ago (both still under warranty).

E-1 came back looking CLEAN as new. They replaced the front rubber grip which was coming off (typical problem with E1s), sticky tape and cleaned out the dirt from the VF and focusing screen. Feels great now (yeah like a virgin...again ).

The ZD14-54 frontmost plastic ring (the part with white dot) was also replaced with a new one, and the lens looks... cleaner than NEW, no asteroids or gremlins.

Its a complete 180° experience from my last visit! Well done Oly SG!

Looks like I'll be looking forward to the E-510 and the P-1

[wind30]

Originally Posted by btfiend Here's an update to those who read about my HELLISH experience with Oly SG over the 'lemon 50-200' incident... Sent in my E-1 (rubber grip) and 14-54 (broken bayonet mount 'teeth' for lens hood) 2 weeks ago (both still under warranty).

Broken bayonet mount 'teeth' for lens hood? Did you knock it or something? Is such defects covered under warranty? Olympus SG is really nice huh.

Anyway after that episode I am sure you name is marked on the service center already lah. sure very good service to you.

Anyway I just sent in my E330 for repairs. wonder how my will turn out.

[cjtune]

Originally Posted by wind30 Anyway I just sent in my E330 for repairs. wonder how my will turn out.

Hmm, what's wrong with your E330?
Need to keep an eye out for possible modes-of-failure.

[Blu-By-U]

Me sending to Oly Malaysia after the F1. If not settled after this, I bring it to Oly Singapore.

[btfiend]

Originally Posted by wind30 Broken bayonet mount 'teeth' for lens hood? Did you knock it or something? Is such defects covered under warranty? Olympus SG is really nice huh.

Read carefully. All I said was they did a good job this time round. I did not say it was FOC.

[btfiend]

Originally Posted by Blu-By-U Me sending to Oly Malaysia after the F1. If not settled after this, I bring it to Oly Singapore.

Wow...the real F1...wish I could go

[Blu-By-U]

Yes, the F1 in Sepang...but I heard it's gonna be wet. so with a non weather proof cam and a non weather proof sigma 55-200, I may end up sitting under the tent

And if I drown the camera, then Oly may just kick me out of the warranty!!!!.

[drakon09]

Glad to know that your 2nd experience there was so much better.

The guys at Oly SG do monitor the threads.

[cyuxiang]

Originally Posted by btfiend Read carefully. All I said was they did a good job this time round. I did not say it was FOC.

Wasn't it under warranty? You mean they charged you for the parts replaced?

[wind30]

Originally Posted by cyuxiang Wasn't it under warranty? You mean they charged you for the parts replaced?

ya I thought when you specifically mentioned "both under warranty" there is an implicit assumpltion that the repairs is FOC. Why then mentioned the warranty?

[wind30]

Originally Posted by cjtune Hmm, what's wrong with your E330? Need to keep an eye out for possible modes-of-failure.

LCD failure.

[cyuxiang]

Originally Posted by wind30 ya I thought when you specifically mentioned "both under warranty" there is an implicit assumpltion that the repairs is FOC. Why then mentioned the warranty?

I'm guessing that warranty is awarded for manufacturing fault but not user neglect, so maybe the broken mount teeth was deemed as user neglect? Would like to hear details about the pricing too. I mean, they shouldn't just do a good job just because it's charged & skim through for warranted service.

[cjtune]

Originally Posted by wind30 LCD failure.

Oh yeah, the stripes and delay in startup display.

[cjtune]

Perhaps the Customer Service division should now (or has started to?) view their role more holistically. To address the satisfaction of an miffed customer and not so much purely resolving technical issues which may not be possible to fix locally given resource and skilled manpower availability constraints. Most companies -and they don't have to be world-class ones- do have the common sense in retaining customer loyalty, and not just view after-sales support as something mandated by consumer law.

[VSonic06]

Originally Posted by cjtune Most companies -and they don't have to be world-class ones- do have the common sense in retaining customer loyalty, and not just view after-sales support as something mandated by consumer law.

Unfortunately there isn't much of any consumer protection laws in SG to begin with.

[cyuxiang]

I guess SMEs are generally more towards such loyalty based customer service. For foreign companies it indeed is just mandatory after-sales service, esp. in the electronics market. Not only for cameras, handphones are the other product whose companies are notorious for their after-sales support.

[microcosm]

This is good news indeed.

I hope Oly can sustain this level of service as they compete aggressively to gain more market traction to sell more of their DSLRs.

Glad to hear that there is at least a few "happily-ever-after" story from visits to the service centre.