Poor after sale service for Panasonic

samvision · 3rd April 2007

just went to pick a product at pansonic service center.
i must agree that they produce very good camcorder.
one thing, that panasonic is not good at is
customer service.
i got to wait for 15mins plus just to get my call answer.
when i finally get though i realised that my item was ready for collection
and i was not even inform.
i think pansonic should look into their after sale service.
Make people think twice about buying their product.
hope they can separate their customer service for professional and consumer.

photobum · 3rd April 2007

Originally Posted by samvision

just went to pick a product at pansonic service center.
i must agree that they produce very good camcorder.
one thing, that panasonic is not good at is
customer service.
i got to wait for 15mins plus just to get my call answer.
when i finally get though i realised that my item was ready for collection
and i was not even inform.
i think pansonic should look into their after sale service.
Make people think twice about buying their product.
hope they can separate their customer service for professional and consumer.

If you think Panasonic is bad, wait till you go to Sony. I guarantee that you will vomit blood.

jaegersing · 3rd April 2007

Originally Posted by photobum

If you think Panasonic is bad, wait till you go to Sony. I guarantee that you will vomit blood.

You mean Sony Professional or what? I bought a spare part from Sony service centre in Orchard and it was very smooth.

smtan24 · 3rd April 2007

So far I had no problem with Sony service centre at Wisma Atria. I sent my camera there twice and got my camera back in a few days. I think there service centre is pretty good.

samvision · 3rd April 2007

Originally Posted by jaegersing

You mean Sony Professional or what? I bought a spare part from Sony service centre in Orchard and it was very smooth.

i have to agree that sony provide better services.
no wonder they are doing better, despite their average technology

eel · 3rd April 2007

My experience with Sony Professional is far less positive. I sent a PD 170 in for replacement of an audio part and it took over 6 weeks for them to get it fixed because they did not have the part and had to wait for it to be shipped over. Apparently there have been others who've had to wait longer than me when parts are unavailable. Fortunately I wasn't in need of the camera for that time. Otherwise if I depended on it to make a living, susa liao!

samvision · 3rd April 2007

Originally Posted by eel

My experience with Sony Professional is far less positive. I sent a PD 170 in for replacement of an audio part and it took over 6 weeks for them to get it fixed because they did not have the part and had to wait for it to be shipped over. Apparently there have been others who've had to wait longer than me when parts are unavailable. Fortunately I wasn't in need of the camera for that time. Otherwise if I depended on it to make a living, susa liao!

Understand your situation. Just wish that Pansonic got much accessories as sony.
lighting, lense, harddisk solution...
Parts i am not too sure. but i think Pansonic can improve on accessories for their
products. For technology, i think they are on par with sony, just in different focus.

zcf · 3rd April 2007

Originally Posted by photobum

If you think Panasonic is bad, wait till you go to Sony. I guarantee that you will vomit blood.

Have no problem with Sony service centre for more than 5 times of visit though.

avo · 3rd April 2007

I think the best service a CE mfr can provide consumers is not to have us go to their service centre.

michhy · 3rd April 2007

dont complaint small things lar...
I called IRAS to pay them money but was asked to hold the line for 20 minutes!
during this time cannot even go toilet, haha

samvision · 3rd April 2007

Originally Posted by zcf

Have no problem with Sony service centre for more than 5 times of visit though.

same here, used to sony stuffs as well

Hommie · 3rd April 2007

Not sure how long you used Sony stuff and services. I had use seven years of Sony's services and Panasonic for the last four years. Last few years when our PD150 start having white balance, iris and focusing problem and was sent to Sony for repair. Each time, each problem, we have to send in more than two times for the problem to be rectify. Intial times we sent the PD150 in and was told that it had no problem despite our account of how the problem was apparent. Each time, it took more than 3-4 week with us calling them constantly. Lucky, we have more than one PD150. Each time, we told there was no problem, we never saw the engineer.

My last four years was with Panasonic. Each time it took only 1-3day for the engineer to call me explaining the problem and cost of repair. Most of the time the engineer came out personally and explain to me personally to explain how and why. Usually repair took one week to two.

tommon · 4th April 2007

Sony Pro section has no relation with their consumer sect. Yes Sony Pro sucks. That's why we switched to Panasonic 2 years ago.

Faiz · 5th April 2007

Panasonic! Panasonic! Panasonic! rule 4 DVs but not broadcast......... hehehehe

compro_1975 · 5th April 2007

Pana after service is ok la, i would e-mail them and the next day i would get a call from them to check on the situation, if i can handle then case close, if not then bring it down....

for me

GhostSG · 18th April 2007

Hmmm....So far I had no problem with Panasonic and Sony which I have been using since 1999. Sometimes when we send in our cams we have to tell them that its urgent or what we expect from them and they will do the best for us. So far they will call me to give an estimate cost of repair and even SMS me to notify me that my cams are ready for collection.

My worst experience was JVC

. The svc center is in the middle of "ulu" ubi with only a few buses in reach and the service staff are as if they are working in some third world country or something; take their own sweet time and "bor chap" attitude.Worst is the cam was under warranty I had to sent in 4 times until they replaced me a new set shipped in from Japan...now even the replacement set is not working in less than 1 year

...I gave up on JVC products.....

chantyeroop · 18th April 2007

no problem with Pana when i send my video CR for service @ bukit merah.

quite prompt service.

3rd April 2007	#1
samvision Member Join Date: Apr 2006 Posts: 490	Poor after sale service for Panasonic just went to pick a product at pansonic service center. i must agree that they produce very good camcorder. one thing, that panasonic is not good at is customer service. i got to wait for 15mins plus just to get my call answer. when i finally get though i realised that my item was ready for collection and i was not even inform. i think pansonic should look into their after sale service. Make people think twice about buying their product. hope they can separate their customer service for professional and consumer. Last edited by samvision; 3rd April 2007 at 01:03 AM.

3rd April 2007	#4
smtan24 Member Join Date: Dec 2005 Location: Tampines Posts: 1,482	Re: poor after sale service for pansonic So far I had no problem with Sony service centre at Wisma Atria. I sent my camera there twice and got my camera back in a few days. I think there service centre is pretty good.

3rd April 2007	#6
eel Member Join Date: Aug 2003 Location: Thomson Posts: 825	Re: Poor after sale service for Panasonic My experience with Sony Professional is far less positive. I sent a PD 170 in for replacement of an audio part and it took over 6 weeks for them to get it fixed because they did not have the part and had to wait for it to be shipped over. Apparently there have been others who've had to wait longer than me when parts are unavailable. Fortunately I wasn't in need of the camera for that time. Otherwise if I depended on it to make a living, susa liao!

3rd April 2007	#9
avo Member Join Date: Nov 2005 Posts: 107	Re: Poor after sale service for Panasonic I think the best service a CE mfr can provide consumers is not to have us go to their service centre.

3rd April 2007	#10
michhy Member Join Date: Oct 2005 Posts: 781	Re: Poor after sale service for Panasonic dont complaint small things lar... I called IRAS to pay them money but was asked to hold the line for 20 minutes! during this time cannot even go toilet, haha

3rd April 2007	#12
Hommie Senior Member Join Date: Oct 2004 Location: Singapore Posts: 867	Re: poor after sale service for pansonic Not sure how long you used Sony stuff and services. I had use seven years of Sony's services and Panasonic for the last four years. Last few years when our PD150 start having white balance, iris and focusing problem and was sent to Sony for repair. Each time, each problem, we have to send in more than two times for the problem to be rectify. Intial times we sent the PD150 in and was told that it had no problem despite our account of how the problem was apparent. Each time, it took more than 3-4 week with us calling them constantly. Lucky, we have more than one PD150. Each time, we told there was no problem, we never saw the engineer. My last four years was with Panasonic. Each time it took only 1-3day for the engineer to call me explaining the problem and cost of repair. Most of the time the engineer came out personally and explain to me personally to explain how and why. Usually repair took one week to two.

4th April 2007	#13
tommon Deregistered Join Date: Jan 2005 Location: Currently, Singapore but hope Posts: 729	Re: poor after sale service for pansonic Sony Pro section has no relation with their consumer sect. Yes Sony Pro sucks. That's why we switched to Panasonic 2 years ago.

5th April 2007	#14
Faiz Member Join Date: Sep 2005 Location: west side Posts: 227	Re: poor after sale service for pansonic Panasonic! Panasonic! Panasonic! rule 4 DVs but not broadcast......... hehehehe

5th April 2007	#15
compro_1975 Senior Member Join Date: Apr 2005 Location: World Of Shawnograph Posts: 1,986	Re: Poor after sale service for Panasonic Pana after service is ok la, i would e-mail them and the next day i would get a call from them to check on the situation, if i can handle then case close, if not then bring it down.... for me

18th April 2007	#16
GhostSG Member Join Date: Jul 2004 Location: S'pore/Filipines(Bohol&Rizal) Posts: 100	Re: poor after sale service for pansonic Hmmm....So far I had no problem with Panasonic and Sony which I have been using since 1999. Sometimes when we send in our cams we have to tell them that its urgent or what we expect from them and they will do the best for us. So far they will call me to give an estimate cost of repair and even SMS me to notify me that my cams are ready for collection. My worst experience was JVC . The svc center is in the middle of "ulu" ubi with only a few buses in reach and the service staff are as if they are working in some third world country or something; take their own sweet time and "bor chap" attitude.Worst is the cam was under warranty I had to sent in 4 times until they replaced me a new set shipped in from Japan...now even the replacement set is not working in less than 1 year ...I gave up on JVC products..... Last edited by GhostSG; 18th April 2007 at 01:49 AM.

18th April 2007	#17
chantyeroop Member Join Date: Apr 2004 Location: North Eastern Zone Posts: 849	Re: Poor after sale service for Panasonic no problem with Pana when i send my video CR for service @ bukit merah. quite prompt service.