Anyone else encounter slow Singnet Broadband???
Have checks in place to ensure broadband speed
- 12 Feb, 2007
The Straits Times
I RECENTLY had SingNet Broadband 10Mbps installed and was surprised that my maximum download bandwidth was a mere 3Mbps. The installation technician was clueless so I had to call the SingNet helpdesk. During our conversation, the helpdesk technician tried to convince me my line was okay, I had the right speed and nothing was wrong. Thirty minutes of troubleshooting and tests later, I managed to convince him there was a problem. He finally arranged for a SingNet technician to come down.
Understandably, I suspect he had merely gone through a checklist, but the approach is likely to convince others nothing is wrong.
I was lucky I noticed the irregularities straightaway. I shudder to think of other SingNet Broadband customers who don't realise what they get is not as fast as what they paid for. I urge SingNet Broadband customers to verify their broadband speed.
SingNet, as a service provider, needs to formulate a system of checks so that the service is pre-verified for the customer. A mentality of quality assurance should be adopted rather than one of reaction to complaints.
On an interesting technical note, the maximum ADSL broadband speed one can safely achieve is limited by how near one is to SingNet's infrastructure.
For example, to achieve 25Mbps (SingNet's fastest line), one must be less than 300m from a SingNet digital subscriber line access multiplexer (DSLAM).
Can SingNet guarantee a DSLAM within 300m of every potential 25Mbps customer?
Calvine Chew Chee How