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Thread: Singnet Sucks!

  1. #21

    Default Re: Singnet Sucks!

    Quote Originally Posted by longkangman View Post
    Those handle your call is a 3rd party call center staff.
    get the real singnet staff and ask for refund if not done by today.
    I asked to be put to the technician... but she say cannot. Maybe bluff me!

  2. #22
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    Default Re: Singnet Sucks!

    When i started with singnet, took me countless calls coz there was no signal, until service man found that it was not connected properly at the ground floor...my mind is made up...fat green pipe here i come...

  3. #23
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    Default Re: Singnet Sucks!

    Quote Originally Posted by nottipiglet View Post
    I asked to be put to the technician... but she say cannot. Maybe bluff me!
    u dun tell them u piglet lah, u tell them u boar...
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  4. #24
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    Default Re: Singnet Sucks!

    I think the local "big" company could do much better with the service. But based on the fact that we don't have much choice here, the CSO often choose to just give us such sub standard services.

    Only reason I'm sticking with SNBB is due to the fact that the gaming latency is much better than the fat green pipe. I get less than 15ms.

  5. #25

    Default Re: Singnet Sucks!

    I wrote in through their website to complain... I also posted at HWZ forum and here... I guess I caught someone's attention because I just got a phonecall. They have reset the connection at their server side. So, I will check the connection again when I get home.

    I know my home phoneline is good because my apartment is quite new and the Pacnet connection was good.

    Let's hope for the best.

  6. #26
    Senior Member Virgo's Avatar
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    Default Re: Singnet Sucks!

    No, it's not too much to ask. The fact is that since you've moved to a new location, did you checked that your new location will support ADSL before you've made the decision to choose SingNet and relocate? This is your responsibility, not SingNet's. Of course, you can check with them before you made the decision, not after.

    Quote Originally Posted by nottipiglet View Post
    Yes, it's my decision. Yes, it's a stupid decision, and I admit that it's a mistake. But you mean that if you decide to buy something, and it's bad... then you just sulk? Of course complain lah!

    What do you mean I have not started using their service? Line relocation is a service. Provision of the ADSL link is a service. In fact, it's a paid service. They charge $40 for that. All I want is a signal. Is that too much to ask?

    If you were to order something online... but they did not deliver it to your house... but they claim that they have and will only check for you 2 weeks later. How would you feel?

  7. #27
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    Default Re: Singnet Sucks!

    Quote Originally Posted by Virgo View Post
    No, it's not too much to ask. The fact is that since you've moved to a new location, did you checked that your new location will support ADSL before you've made the decision to choose SingNet and relocate? This is your responsibility, not SingNet's. Of course, you can check with them before you made the decision, not after.
    piglet say he used pacnet liao, so should have the ADSL line, then he cancel the pacnet and get singnet mah... confirm can support ADSL...
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  8. #28

    Default Re: Singnet Sucks!

    After getting my complain email and probably reading this post, the Singnet technicians checked their server-end and solved the problem. I wonder why they won't believe that there's a problem on their side from the start. That would have saved everyone the pain.

    Also goes to show that sometimes, kicking up a big fuss is the way to go. Alternatively, I could have waited silently until 17 Feb for their linesman to confirm that there's no ADSL signal before they do anything.

  9. #29
    Senior Member azul123's Avatar
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    Default Re: Singnet Sucks!

    Quote Originally Posted by nottipiglet View Post
    After getting my complain email and probably reading this post, the Singnet technicians checked their server-end and solved the problem. I wonder why they won't believe that there's a problem on their side from the start. That would have saved everyone the pain.

    Also goes to show that sometimes, kicking up a big fuss is the way to go. Alternatively, I could have waited silently until 17 Feb for their linesman to confirm that there's no ADSL signal before they do anything.
    My guess is there's still some people left-over from monopolistic era and bring with them the same old mentality...

    They think customers need them and not the other way around... however, the newer breed of Account Directors not from the past era are pretty good... but I think they don't serve the consumer markets.

    ../azul123

  10. #30

    Default Re: Singnet Sucks!

    complain also no use? stuck already with contract...

  11. #31

    Default Re: Singnet Sucks!

    well it isn't so much of "kicking up a big fuss"
    but knowing your rights
    me, i believe in being firm in getting my customer's right
    but you don't have to be aggressive or loud - logic will win you the day, along with clear statement of facts and a cool mind =)

  12. #32

    Default Re: Singnet Sucks!

    Quote Originally Posted by night86mare View Post
    well it isn't so much of "kicking up a big fuss"
    but knowing your rights
    me, i believe in being firm in getting my customer's right
    but you don't have to be aggressive or loud - logic will win you the day, along with clear statement of facts and a cool mind =)
    Clear statements of facts don't really work sometimes... because they hide behind their policies and procedures.

    For example, the procedure probably says that they linesman must come to check first before they will initiate any action at their server side. So, whatever I said did not matter... All the operators were trained to follow this procedure.

    But when they read about the situation in complain letters (which probably goes to their internal audit), and forums... they probably jumped into action to contain the consequences.

    The solution was actually very simple, but big companies are like that... Sometimes the different departments get disconnected and they don't make much sense as a whole.

  13. #33

    Default Re: Singnet Sucks!

    Quote Originally Posted by nottipiglet View Post
    Clear statements of facts don't really work sometimes... because they hide behind their policies and procedures.
    Definitely know what you're talking about;
    Which is why the "Let me talk to your superior" is the way to go, hehe
    Regardless what anyone thinks, customers still rule, especially the.. tougher ones, hehe.

  14. #34
    Senior Member xunjas's Avatar
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    Default Re: Singnet Sucks!

    Hi,

    I had 3 bad experiences with singnet broadband.. I could not log on to the internet for 3 occasions.

    Some tips.
    1. Tell n email singnet that u have done every single isolation method and replacing every single component of your pc system. You cannot go online. So u dun have to waste time trouble shooting...

    2. Tell or email them to send technicians to check on the cables outside the house units. Tell them to come asap. Even u not home also tell them to come n inspect.
    - 1st 2 occasions, the cable connectors were corroded hence i cannot log into the internet. Problem was solved after the technicians replaced the connectors.

    3. If singnet do not revert to you or forget to get back to u, do send an email to www.ida.gov.sg. Mention about their poor services. Pls be truthful in the email. IDA will forward the email to Singnet. Within a week, the singnet manager will ring ring you. Here is an email for IDA - Ms Shella LEE <Shella_LEE@ida.gov.sg>

    4. Ask for singnet manager for a refund. Say why should i pay when i do get to use the internet. I ask for refund and they made a refund.

    Hopefully this method is helpful to people who faced the same problem as i did before.

  15. #35
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    Default Re: Singnet Sucks!

    Quote Originally Posted by xunjas View Post
    Hi,

    I had 3 bad experiences with singnet broadband.. I could not log on to the internet for 3 occasions.

    Some tips.
    1. Tell n email singnet that u have done every single isolation method and replacing every single component of your pc system. You cannot go online. So u dun have to waste time trouble shooting...

    2. Tell or email them to send technicians to check on the cables outside the house units. Tell them to come asap. Even u not home also tell them to come n inspect.
    - 1st 2 occasions, the cable connectors were corroded hence i cannot log into the internet. Problem was solved after the technicians replaced the connectors.

    3. If singnet do not revert to you or forget to get back to u, do send an email to www.ida.gov.sg. Mention about their poor services. Pls be truthful in the email. IDA will forward the email to Singnet. Within a week, the singnet manager will ring ring you. Here is an email for IDA - Ms Shella LEE <Shella_LEE@ida.gov.sg>

    4. Ask for singnet manager for a refund. Say why should i pay when i do get to use the internet. I ask for refund and they made a refund.

    Hopefully this method is helpful to people who faced the same problem as i did before.
    if i knew this method I would have dumped them even eariler with starhug for few years and not a single day of complain from me. I say Sink the Net and start Hubbing..
    “How fortunate for leaders that men do not think.” - Adolf Hitler

  16. #36
    Senior Member roDz's Avatar
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    Default Re: Singnet Sucks!

    i'm also having some problems with singnet rite now! My signal was ok for 1 week but at the end of last week i get very frequent disconnection and this morning(yesterday) i cant log-on at all...i called the hotline 2x but till now i cant log-on...i'm going to call them again once i get back from work this morning... poor service...

  17. #37
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    Default Re: Singnet Sucks!

    Quote Originally Posted by xunjas View Post
    Hi,

    4. Ask for singnet manager for a refund. Say why should i pay when i do get to use the internet. I ask for refund and they made a refund.
    Above sure work on angmoh as my angmoh friend use it and terminate the contract and move back to home country.

  18. #38
    Senior Member xunjas's Avatar
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    Default Re: Singnet Sucks!

    Aiyo, wat to do since i still under contract leh.. suck thumb n serve lor~~ Actually all communication lines are maintained by singtel, sing or hub are no factor to me.. just let me online will do..

    Quote Originally Posted by yanyewkay View Post
    if i knew this method I would have dumped them even eariler with starhug for few years and not a single day of complain from me. I say Sink the Net and start Hubbing..

  19. #39
    Senior Member xunjas's Avatar
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    Default Re: Singnet Sucks!

    you are not alone... many people are facing the same issue regardless of any companies hotlines.. wait n wait till the cows come home..

    Quote Originally Posted by roDz View Post
    i'm also having some problems with singnet rite now! My signal was ok for 1 week but at the end of last week i get very frequent disconnection and this morning(yesterday) i cant log-on at all...i called the hotline 2x but till now i cant log-on...i'm going to call them again once i get back from work this morning... poor service...

  20. #40
    Senior Member xunjas's Avatar
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    Default Re: Singnet Sucks!

    swee~~

    Quote Originally Posted by longkangman View Post
    Above sure work on angmoh as my angmoh friend use it and terminate the contract and move back to home country.

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