Don't go to Snapz! The service really sucks bigtime man...I went down to Snapz on the free makeover package thingy. Only reason why i agreed to go was because I wanted to go Chinatown anyway, so since it was nearby, I decided to take a look and see if it was the real deal. Anyway, my appointment was at 4pm and guess what? Only at 6pm did a staff approach me regarding the makeover! The whole time I was there, no staff came over to talk to me and ask me to come back later or something. I even had to ask one of the staff when my turn will be and she said in about 20 mins. And that was at 5pm. By 5.15 I was no longer interested in getting the makeover but I just stayed on because my bf and I were watching a movie on our laptop anyway and we wanted to see what time it would be exactly till my turn.
And when the staff came over, we told her that we waited for 2 hrs and that their service was really bad. The only thing she could do was make excuses like saying they have a packed schedule on weekends. Hello? Then don't arrange so many appointments! Then she tried to change the topic by saying my bf wouldn't be allowed to do the makeover anyway, but we already knew that! My bf was only there to accompany me to check the place out. Not once did she apologise for making us wait. In fact, while I was there, there were 2 other customers who left after waiting for such a long time.
The whole incident really left a bad taste in my mouth.