The whole incident started with a simple sms msg promoting ringtones, I found it annoying. So decided to delete it from the inbox. Coz I was about to go overseas for a few months, I decided to top up my prepaid mobile account. After deleted it, I thought of double checking the money I just top up.
To my horror, Aud$5 was missing from my account. I rang and asked why it was so expensive to send one sms to Malaysia. The explanation by the Optus operator was that I had just subcribed the ringtones. I was puzzled...wasn't drunk or even taking any panadols for the last few days. Clearly, I wasn't at fault. The operator later said: there isn't anything I can do about it. It must have been me. I have accidentally subscribed to it. I argued and argued......till I threathened to close my account. She only then advised it is best I send a sms to the ringtones providers to STOP sending offers via sms.
Guess what? I was given three companies numbers to send. Just send the word 'STOP' in capital letters.
Here are the culprits:
Crazy John - SMS no. 19727299 Direct dial no. 1300767306
Mobile Mojo- SMS no. 19776656
SplashMobile-SMS no. 19766776 Direct dial no. 1800625622
The Magic now is I did what I was told....sending the message STOP in capital letters. Immediately, they returned msgs like I am now unsubscribing from their offers and marketing. So again, I double checked the balance of my mobile account. A further Aud$7 was missing from it. I had to call Optus operator again to verify what there is further loss of Aud$7 from my already diminishing account...
She said I have to take up the matter with the ringtones providers again. I must have called up at least five to six times, either the no. is answered as no longer connected or it kept ringing till disconnected again.....
I finally had enough, telling the Optus operator that I want to file a complaint with the telecommunication ombudsman and write in to Singtel instead of Optus. She caved in. She said she will refund the credit which the ringtones providers had taken....but not full amount. And what makes it worst.....She said I have to resend sms to the ringtones providers again with the STOP message.
End of the day, I still lost up to Aud$6 for no reason. Optus really sux and those operators based overseas with funny accents make the matter worst. Half of the time, I had to guess what they were 'talking' about