Canon Service Center

[DeSwitch]

I dont know if the technicians in Canon Service center are properly trained or not.

I encountered 2 cases recently.


1st case

A few months back, i have problem focusing with my 350D and 100-400 lens. Both under warranty. I sent in both camera and lens and tell them i cannot get a sharp focus even using the center focus sensor. The guy who was at the counter took my set, went inside and come back later saying my lens got problem. I belief so becos i dont have problem with other lens. I even ask him if he should keep my body incase they wanted to test. He said no. A few days later, i received a SMS asking me to collect my lens. I went there, and to my shock, they says there is nothing wrong with my lens. so I was unhappy, wasted a trip. and my journey is a long way to Habourfront having taken 1/2 day leave since the only open on weekdays. I took the lens and tested on my camera again. still the same problem. So the technician came out and check. Later he says maybe my camera got problem so need to leave it there for another few days. I said no way, I need the gears the next day for a photoshoot. So in the end he took the set in and do some more test. Eventually he cleaned my focusing sensors and I dunno if thats what really what he does but it solved my problem. Till now I have no problem with both lens and camera. case closed since I got my gears but wasted a few hours there.

2nd case

I sent in my 10-22 lens for check as i could hear a funny noise. Again the lens was tested and received by a guy at the counter. He said could be USM or the focusing system issue. I received a sms on monday asking me to collect my lens. I waited till Thursday (yesterday) as its the only day they open till 7:30pm. To my dismay, again almost the same thing. I ask the lady serving me whats wrong with my lens. She took the piece of paper and says mechanical adjustment. oh I thought thats nothing serious with my lens afterall. I then tested my lens on my camera, and holly Sxxx, the moment i half press the shutter i could hear the noise again. The lady tells me that there is bound to be some noise. I said yeah but this sounds not normal and asked her to listen to it. She then took it inside to some technician. After quite a while she came out and apologize, saying they would replace some parts.


My loss in these 2 cases is my precious time, transport/parking and the lost of use of my gears. Are they gonna reimburse me for that? It took me almost 45 minutes to reach CSC from my work place. Dont they double comfirm that the equipment is repaired or serviced before contacting customers? I dont mind if they say the need more time but asking me to go there again and again is Pxxxing me off.



Anyone of you encountered the same problem? But on the good side, the staffs were curteous and polite. Maybe they just need more focus on their QC.

[scenar]

interesting, ppl hv recently been complaining alot abt both canon and nikon svc stds. The tech support staff should really wake up

[Priscilia]

I empathize with you. But yours not as bad as what I've heard. My cousin went there at least 8-10 times, to-and-fro from his workplace. Guess what? The problem was never solved. In the end, he was just too tired of the whole thing. And decided he should buy a new lens. Good thing it was a consumer lens.

[DeSwitch]

Originally Posted by Priscilia I empathize with you. But yours not as bad as what I've heard. My cousin went there at least 8-10 times, to-and-fro from his workplace. Guess what? The problem was never solved. In the end, he was just too tired of the whole thing. And decided he should buy a new lens. Good thing it was a consumer lens.

Cannot buy new lens leh, boths lens cost me a bomb. I think they should not consolidate everything into one service center. Lost focus. They thought my lens is a printer or what? A lot of different betweem precission and non precission equipments.

However, the staff not rude at all, unlike the case we heard from the other dark camp. Their service attitude is there but not the quality. All staff very well manered and polite which calm me down, else it will be hell liao.

[CYRN]

I do encounter similar experiences with them... to and fro multiple times just to solve a problem.

[wanzw]

i guess we just have to be firm in our decisions and to tell them the situation. they are willing to help. just that they are unsure of what to do to make the equipment work properly.

precision equipment give so much errors. haiz.

at least they are polite. thumbsup for this.

anyway your equipment ok already. so just enjoy what you are shooting.

[wind30]

at least they are polite right?

Let me tell you my story from the fujifilm camp. Sent in my 1 week old s3pro for sensor cleaning (FOC) and to check for dead/stuck pixel and hopefully do a pixel map. Guess what, the technician said they don't have the technology to do a pixel map in singapore for s3pro.... duh... I thought pixel mapping is very basic. But they were very polite and kind and changed my whole CCD FOC with one with zero pixel defects.

service standard


technical capability

[DeSwitch]

Just got my 10-22 back from CSC. They called me up right after they fixed it. I told the lady i would not be able to reach there in time (they close at 5:30pm) so she said if i can be there before 6:30pm den its ok. They had replaced the USM and focusing system (stated on the service report). I tested it and everything is ok. So Canon is still having good service.


I'm happy that I will be able to have my wide angle for my Christmas celebration shots after all. My only alternative was my kit lens.

[thw]

I agree about their politeness. That receives a from me.

As for their technical abilities, I think it depends on the technician. My personal experience is a mix-bag.

[broccoli]

till now I am still satisfy with the service from Canon Service Centre...

[bend geez]

Only one comment, The staffs werkin der does not know the products well!
As simple as that. simply ignorant

[LowLights]

Think u guys must have read the complain about the Ah Beng and Ah Seng over at Nikon Service Center.. hey at least on Canon side these guys are polite.

Agreed the front desk guys are not knowledgable about the products.. think about it if they are they would be in the room and will be known as TECHNICIANS, not customer service

I make two recent trips recently.. spoke to the gal in the front desk... yes found that she is unsure of the techinical jambo I am throwing at her, but she offer to get her colleague from the room to answer my question. Now we are getting somewhere. In the end I left the center a happy man

Advice - Question the customer service people attending to you (but first know or roughly guest what the problem is).. once you feel that they are "lost".. ask to speak to the technician... This way at least you and they (guys in the service center) have a clear understanding of what the issuse is...

Merry Xmas to all !!

[freecloud]

It is quite normal. I sent my flash there twice, and finally I have to demo the flash face to face and then they fixed the problem. But they didnot charge any fee for replacing the plastic component for the second service.

I have to say, they are polite and kind. So, I am quite pleased with them.

[jasongcp]

Looks like that's one great reason to go for canon lenses

[thw]

Originally Posted by jasongcp Looks like that's one great reason to go for canon lenses

If not for Canon service, I would have dumped them long ago.

[jasongcp]

Originally Posted by thw If not for Canon service, I would have dumped them long ago.

surely their lens coating is just as impressive if not better than the rest out there?

[raincool2005]

i guess it is " heng suay " loh.. it depends which staff u bumped into that day.

[TheSilentBlade]

Hey dude. I've also experienced something similar.

I suspect that there's something wrong with the focusing of my 24-105mm, so sent it to CSC to check + repair (still under warranty- left 2 days -.-").

They called me up saying no problem too.

So... Could it be that cause it was under warranty- free?

Just wondering.. Haha.

[Virgo]

If you have explained to the front desk people and got a 'blur face' look, then insist on asking the technicians out so that your problem can be well understood. Sometimes, the front desk people don't understand the jargon that we're trying to say.

Of course, do it nicely, boys and girls. Don't have to be angry or anything. It won't help solve anything.

[LeaderXXX]

I agree about their politeness too.
technical capability
Bad experince.Bring in my 20D for cmos cleaning 1 ... cs don't even know how to open my ver.grip and keep pulling here and there till i ask them to let me help to take it out.
Next day received a sms say need to change a mirror.For me fine with it cos just 25 bucks.
After a week upon collection and checking...omg all focussing point light out and the cs tell me that maybe my cmos spoiled after checking. WTH.....
Terrible and i begin to complain....
At the end my cam lay down there for another week and they manage to fixed it ..thanks god.