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Thread: Outrageous overbilling by Singtel this month

  1. #21

    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by 28degree View Post
    overbilled is one thing...
    i got billed for extra services which i do not even subscribe to...

    - the outdoor wireless
    - spam filter
    - email virus scan

    so nice of them to add such service to my account without my knowledge!!
    and is additional of 20 over dollars loh....
    it comes wif it free for the first 3 months when u signed up....subsequently, it is ur call to tell them to cancel if not they will charge u...accordingly.


  2. #22

    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by redstone View Post
    Reach out for the stars or sink in the ocean?
    no need.... hope to tap on the free internet acess.......

  3. #23
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by initialE24 View Post
    no need.... hope to tap on the free internet acess.......
    er.. be warned in advance.. someone had already being charged in court for illegal wireless tapping.. the fine imposed was much expensive than getting a line.

  4. #24

    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by raincool2005 View Post
    er.. be warned in advance.. someone had already being charged in court for illegal wireless tapping.. the fine imposed was much expensive than getting a line.
    my side is provided free by singnet....it is meant for people on the move...


  5. #25
    Senior Member Canew's Avatar
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    Default Re: Outrageous overbilling by Singtel this month

    Called up Singnet just now. They mentioned that they are in changing from post-paid system to a pre-paid system, hence the higher bill amount this month.

  6. #26
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by Canew View Post
    Called up Singnet just now. They mentioned that they are in changing from post-paid system to a pre-paid system, hence the higher bill amount this month.
    hmm... thought its always pre paid than post paid? oh well... those who have plans are always at mercy...
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  7. #27
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by ricohflex View Post
    Got a Singtel singnet bill.
    It was over charged.
    Way over the top.

    called 1688
    got stupid digitised voice saying they go through billing changes.
    It assured me the bill is correct too.


    went to Hello shop to complain.
    the Singtel staff say complain no use.
    he also knows. he asked me to pay up and hope Singtel will adjust the bill later.


    which Minister do we complain to?
    will the one in AMK do?

    why is Singtel allowed to overbill millions of customers and expect them to pay up a horribly over charged bill?

    why did this not make it to STOMP or the NewPaper?

    Can the AG or Accounting head honcho fine Singtel so they will not do this again?
    so that heads will roll inside Singtel for doing this?

    If they have an internal exercise to rectify their accounting process, it is entirely their internal matter.
    it should never be an excuse to KNOWINGLY OVERBILL millions of customers.

    if they cannot get it right, then don't bill yet.
    Careful, the total population of Singapore is only 4 million roughly.

  8. #28

    Default Re: Outrageous overbilling by Singtel this month

    yo TS! tis is wat i mean in this thread that im actually asking that lead me to wanna end the contract fast! heng heng i decide to end my tis contract next mth
    http://forums.clubsnap.org/showthread.php?t=239256


    Yeah they overcharge n said sth like billing cycle...if everyone "randomly" kena tis thing, cant we even get them to ans our queries? tats y nowadays "super hard" to get their 1688 customer service officers...

  9. #29
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by wildstallion View Post
    Careful, the total population of Singapore is only 4 million roughly.
    thanks, I should change that to hundreds of thousands.
    then again, some people got 3 handphones.
    then again, singtel got customers in India and Australia?

  10. #30

    Default Re: Outrageous overbilling by Singtel this month

    Anyone with upper hand willing to bring up this matter??? The least singtel should inform us in advance rather suddenly being slapped and told later.
    In the billing they did mention about one time adjustment (after slapping u with the amount).
    It's very general statement and does not explain in detail what's is going on.

  11. #31
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    Default Re: Outrageous overbilling by Singtel this month

    Nabei.......... SinkNet and StarHum.. What's our next choice.. sigh..

  12. #32
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by newbiegrapher View Post
    yo TS! tis is wat i mean in this thread that im actually asking that lead me to wanna end the contract fast! heng heng i decide to end my tis contract next mth
    http://forums.clubsnap.org/showthread.php?t=239256


    Yeah they overcharge n said sth like billing cycle...if everyone "randomly" kena tis thing, cant we even get them to ans our queries? tats y nowadays "super hard" to get their 1688 customer service officers...
    dun hold it against the CSOs , they r at the front line answering the the nuclear fallout from the customers as a result of the policy makers
    and they r not highly paid to face the music.

    poor fellas

  13. #33
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    Default Re: Outrageous overbilling by Singtel this month

    think singtel billing dept (1688) is bombarded this mth

    i also got shocked but when i called them, it's just an adjustment of subscription fees, so basically instead of paying past bills, e.g. this month is Nov 06, so this bill is basically saying, we are now prepaying. e.g. paying December 06's subscription instead of Oct 06 which makes sense becos fone bills are to be prepaid mah. my only question is, why implement now and who is the idiot in singtel who proposed this ?

    then i checked further, supposingly only for handfone but not internet, but i see the changes are being reflected in my internet instead ??

    * Note: Adjustments will apply to Telephone, Paging and Mobile services only. Internet services such as SingNet and Magix are not affected.

    Why is SingTel making this change? SingTel has replaced its existing billing system to keep pace with industry developments.

    You will notice some changes which you will find useful in reading your bill such as:

    Discounts and rebates categorised separately.
    Free items are indicated.
    A summary page showing payments and adjustments made during the last bill period.

    http://home.singtel.com/customer_ser...w_bill/faq.asp
    爱是要时间慢慢培养的。。

  14. #34
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by furrycake View Post
    think singtel billing dept (1688) is bombarded this mth

    i also got shocked but when i called them, it's just an adjustment of subscription fees, so basically instead of paying past bills, e.g. this month is Nov 06, so this bill is basically saying, we are now prepaying. e.g. paying December 06's subscription instead of Oct 06 which makes sense becos fone bills are to be prepaid mah. my only question is, why implement now and who is the idiot in singtel who proposed this ?

    then i checked further, supposingly only for handfone but not internet, but i see the changes are being reflected in my internet instead ??

    * Note: Adjustments will apply to Telephone, Paging and Mobile services only. Internet services such as SingNet and Magix are not affected.

    Why is SingTel making this change? SingTel has replaced its existing billing system to keep pace with industry developments.

    You will notice some changes which you will find useful in reading your bill such as:

    Discounts and rebates categorised separately.
    Free items are indicated.
    A summary page showing payments and adjustments made during the last bill period.

    http://home.singtel.com/customer_ser...w_bill/faq.asp
    actually i only got 1 theory which can prove this...

    bonus month
    Logging Off. "You have 2,631 messages stored, of a total 400 allowed." don't PM me.

  15. #35
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by Del_CtrlnoAlt View Post
    actually i only got 1 theory which can prove this...

    bonus month
    This is the best theory but I doubt its true, They are Fxxxing rich to resort to this. I also got the same overbilling but heck care it since they mention is billing adjustment. however if next month still the same den i'm gonna see blood. Just to make sure their colour remains Red.

  16. #36
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by DeSwitch View Post
    however if next month still the same den i'm gonna see blood. Just to make sure their colour remains Red.

  17. #37

    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by Chiang View Post
    dun hold it against the CSOs , they r at the front line answering the the nuclear fallout from the customers as a result of the policy makers
    and they r not highly paid to face the music.

    poor fellas
    i dun hold it against the CSOs cause its not their problem but its rather who is the smart 1 who implement this so call billing cycle that lead to all these problems for us but gains for them...
    if only 4D tat zhun then Huat liao lo....

  18. #38
    Senior Member Canew's Avatar
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by DeSwitch View Post
    This is the best theory but I doubt its true, They are Fxxxing rich to resort to this. I also got the same overbilling but heck care it since they mention is billing adjustment. however if next month still the same den i'm gonna see blood. Just to make sure their colour remains Red.
    DeSwitch, KOOL. Don't get so worked up...

  19. #39
    Senior Member Canew's Avatar
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by furrycake View Post
    * Note: Adjustments will apply to Telephone, Paging and Mobile services only. Internet services such as SingNet and Magix are not affected.
    Not true! My Singnet bill has reflected charges till 11 Dec.

    UPDATE: Have e-mailed to Singnet asking for an explainantion on why I was billed in advanced when it is stated otherwise.
    Last edited by Canew; 29th November 2006 at 09:44 PM.

  20. #40
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    Default Re: Outrageous overbilling by Singtel this month

    Quote Originally Posted by Canew View Post
    Not true! My Singnet bill has reflected charges till 11 Dec.

    UPDATE: Have e-mailed to Singnet asking for an explainantion on why I was billed in advanced when it is stated otherwise.
    actually singtel bo swee lah. before doing the adjustment(s), they should at least have the courtesy to give ample notice to all customers say in writing or something. i wonder those monthly bills like S$500 ones how ah ? really is
    爱是要时间慢慢培养的。。

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