We have put in place a new process/system for members to report posts to the Moderators which in turn allows us to respond much more quickly than before.
Click on the red triangular icon (located at the top right of each post) to send the Moderators a report. Give a reason for the report in the dialog box.
Reports will go to a common inbox where Moderators can view the report and the post from which it originated, and then the Moderators can take the necessary action.
User Infraction System
Each infraction is worth 3 points, and currently, if a member accumulates 30 points within 60 days, the member will be deregistered permanently.
We will be finetuning the Infraction System thus the above might change. At the same time, we will also deregister members immediately if the violation is serious enough (will not wait until 30 points are accumulated) - examples are spammers or clone accounts registered specifically for attacking others.
We trust that the above two processes/systems will allow both the members and our Moderators to monitor and manage the forums more effectively and thus make ClubSNAP a better place for everyone.