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Thread: Domke sending me a new bag ! FREE!

  1. #21

    Default Re: Domke sending me a new bag ! FREE!

    actually if you had used non-japanese washing machine, it should be no problem
    but even then, i was surprised to see how badly ripped the bag was....

    I think tiffen is offering out of goodwill and you should take it as well as order another
    bag with the shippment, perhaps a smaller bag etc

    thats win-win for all
    I am very impressed with tiffen for their offer

  2. #22
    Senior Member denniskee's Avatar
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    Default Re: Domke sending me a new bag ! FREE!

    i dont think we should view this as goodwill on tiffen side. in the other thread, if i recall correctly, this brand of bag comes with life time warranty. so i view it as it is their duty to replace the bag, which has been severly damaged while following the washing instruction stated in the label.

    and till date, base on both threads, they have not officially state their claim that their bags can be machine wash to be true. if it is base of the brand of washing machine, than it is their duty have it stated in the label / warranty card etc.

    let what happen to volvo cars that have design flaw in their steering system. it is their duty to have the cars recalled for rectification. can we say that it was good will on their part? hardly, imo.
    Last edited by denniskee; 15th September 2006 at 04:37 PM.
    photography makes one sees things from all angles.

  3. #23

    Default Re: Domke sending me a new bag ! FREE!

    you mean, domke actually visits CS forum? how'd they know about the bag?

  4. #24
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    Default Re: Domke sending me a new bag ! FREE!

    i actually e-mailed them and tell them about the torned bag.

    i think Domke bags only have a 1 or 2 yr warranty,it is very nice of them to offer the replacement for me.

  5. #25

    Default Re: Domke sending me a new bag ! FREE!

    Quote Originally Posted by kex
    i actually e-mailed them and tell them about the torned bag.

    i think Domke bags only have a 1 or 2 yr warranty,it is very nice of them to offer the replacement for me.
    Kex, can we borrow your washing mackine? I need an replacement too... Just an joke.. update us if they really send the replacement to CathayPhoto

  6. #26

    Default Re: Domke sending me a new bag ! FREE!

    I would go to the Tiffen site, write to customer service or something like that, verify the offer from the official Tiffen site, before I send my credit card details.

  7. #27
    vince123123
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    Default Re: Domke sending me a new bag ! FREE!

    So did you get your replacement yet?

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