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Thread: Domke sending me a new bag ! FREE!

  1. #1
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    Default Domke sending me a new bag ! FREE!

    Received an e-mail from Tiffen this morning,they are sending me a replacement bag but i have to pay for shipping/custom charges.

    should i go ahead? because they need my credit card number as well..

    "Boonwei, Sorry to take so long to get back to you. I have had our Product Management review this as well as the picture.

    I have been authorized to replace the bag; however, we have to ask that you pay shipping and custom charges. If this meets with your approval, I will need address, phone number and a credit card number. Please advise.

    Harold E.(Harry) Hofmann
    Senior Technical Services Specialist
    Tiffen Acquisition LLC"

  2. #2
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    Default Re: Domke sending me a new bag ! FREE!

    It would be better if u could verify the email address and a short phone call will suffice

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    Default Re: Domke sending me a new bag ! FREE!

    oh! now that is top notch service.
    if the email is verified, i'd say go for it.

  4. #4
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    Default Re: Domke sending me a new bag ! FREE!

    how do i verify the email?

  5. #5

    Default Re: Domke sending me a new bag ! FREE!

    I would use a credit card that I seldom use, and also inform the bank to lower the credit limit on the card to say maybe $500. When the transaction is completed, I'd terminate the card.

    Even if the email is verified to be real, its never a good idea to be emailing your credit card info. Emails can (and are) being intercepted all the time.

  6. #6
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    Default Re: Domke sending me a new bag ! FREE!

    Quote Originally Posted by kex
    how do i verify the email?
    telephone call, also the idea above is good

  7. #7
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    Default Re: Domke sending me a new bag ! FREE!

    i think i will change a card number after the transaction is done.

    now feel abit cheapo use so many yrs still got free bag LOL

  8. #8
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    Default Re: Domke sending me a new bag ! FREE!

    if my bag was still around, i'd get them to send me a new one as well

  9. #9

    Smile Re: Domke sending me a new bag ! FREE!

    what happen to your domke bag? ke poh a bit.

    Quote Originally Posted by kex
    i think i will change a card number after the transaction is done.

    now feel abit cheapo use so many yrs still got free bag LOL

  10. #10
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    Default Re: Domke sending me a new bag ! FREE!

    Quote Originally Posted by reachme2003
    what happen to your domke bag? ke poh a bit.
    http://forum.clubsnap.org/showthread.php?t=219066

  11. #11

    Smile Re: Domke sending me a new bag ! FREE!

    ok, thanks. washing machine! i am wondering if its warranty cover wear and tear through usage(not abuse). my domke looks very, very used, with many stitches to stitch up worn-out corners and back.


  12. #12

    Default Re: Domke sending me a new bag ! FREE!

    credit card nos...

  13. #13
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    Default Re: Domke sending me a new bag ! FREE!

    Why don't you ask them to arrange with Cathay for a replacement? they are after all the official domke distributor.

  14. #14

    Smile Re: Domke sending me a new bag ! FREE!

    great idea.

    Quote Originally Posted by Terence
    Why don't you ask them to arrange with Cathay for a replacement? they are after all the official domke distributor.

  15. #15
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    Default Re: Domke sending me a new bag ! FREE!

    i will try to ask them if that option is fine with them.

    sounds like a good idea!

  16. #16
    Senior Member denniskee's Avatar
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    Default Re: Domke sending me a new bag ! FREE!

    hi kex, did you clearify the "machine wash" problem with them? what was their reply?
    photography makes one sees things from all angles.

  17. #17
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    Default Re: Domke sending me a new bag ! FREE!

    Thats really great service!
    If you understand my works, it's photography. If you don't, it's art.
    SplutterPhotography|flickr

  18. #18
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    Default Re: Domke sending me a new bag ! FREE!

    hello dennis,

    they just send me the reply on the 1st post.

  19. #19
    Senior Member denniskee's Avatar
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    Default Re: Domke sending me a new bag ! FREE!

    like that means what? they label beg can be machine wash. but the fact is it cant. than how? if you wash this newly replaced bag and same thing happen, are they going to replace yet another bag?
    photography makes one sees things from all angles.

  20. #20
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    Default Re: Domke sending me a new bag ! FREE!

    i will post any other clarifications i get from them if any.

    but i guess hand wash is the safer way..

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