Received an e-mail from Tiffen this morning,they are sending me a replacement bag but i have to pay for shipping/custom charges.
should i go ahead? because they need my credit card number as well..
"Boonwei, Sorry to take so long to get back to you. I have had our Product Management review this as well as the picture.
I have been authorized to replace the bag; however, we have to ask that you pay shipping and custom charges. If this meets with your approval, I will need address, phone number and a credit card number. Please advise.
Harold E.(Harry) Hofmann
Senior Technical Services Specialist
Tiffen Acquisition LLC"