I brought my 4-days old Nokia N73 to the service centre because the camera was faulty (ehm... quality control???). Never mind, the phone was fixed and ready in 2 days.
when I collected the phone, the service man showed me the form that I signed earlier. Above my signature, in the "comments" box, it was written that the phone had a scratch on the menu keys.
Alright, that was "funny" (so to speak) as I didn't see the mark before, and the phone is only 4 days old! But then, thinking about it... It was not scratched when I brought it in, I'm absolutely sure! And now, inspecting the phone carefully, I could see other scratches on the sides, as if some clumsy person tried to open it with a screwdriver.
I notified the service man that the phone was not scratched when I brought it, and the remark on the form was added after I signed it (indeed, the other form that was given to me didn't mention any scratch in the remarks).
He disappeared for almost 15 minutes, and came back with a phone that looked like brand new, and apologized for the "incident". They now changed the case and put in the circuitry of my own phone.
Moral of the story: if you keep your eyes wide open, you may get an alright service from Nokia. If you don't, then don't be surprised later if you discover that you got cheated in some ways.
Am I right?