Not exactly sure whether this is in the right forum, but it is on reviews, related to photography somewhat. Nevertheless, if mods feel it's in the wrong place, feel free to move it.
I happened to be on leave today so dropped by at the IT show, which I haven't attended in a long time because of the hordes. I also happened to have read an article in the Today paper today, which was criticising about the standards of customer service in SG. So I was prompted to write my experience on my little trip to the IT show.
I arrived before the opening hour. My first stop was at Eastgear to buy their great value batts. There was quite a number of sales staff, and quite a variety of stuff on sale. I was confused, so asked which section to go for the batteries. The sales guy was very friendly and smily, and led me to the cabinet of batteries and chargers. The other sales guy was patient in explaining to me what the Konnoc charger could do, and how the thing works, answering my questions clearly and to the point. I bought what I want, and asked about the callibrator. The staff was unsure, politely asked me to wait, and made sure I was pointed to what I want.
From that booth to the callibrator booth, I was waylaid by a sales guy from Viewsonic. Great deals there by the way. 19 inch with 800:1 contrast costs only 455. Look, that sales guy did his job so well, I can remember his figures. And in doing so, I didn't feel the least bit pressurised. Merely patient and clear explanation. Hmm, I was pretty impressed. So much so that I feel like spending my next month's pay to give him the deal he deserved... hmm...
I found the macbeth callibrator booth, and this pretty sales lady gave a very simple but sufficient explanation of how the callibrator works, and what it does. Impressive yet again.
At the Tamron booth where I tried the Macro Ring flash, a sales lady first attended to me and answered some of my basic questions. I requested to test it, and she very willingly obliged. Another sales guy joined in, when the sales lady had difficulties fitting the ring flash on my lens because of adaptor size diff. A more senior guy joined in as well. The whole process of testing is a very pleasant one. I could feel a sense of genuine sincerity when they buzzed around, getting the right size adaptor. Here are people who want me to experience the flash. Not necessarily buy it. I told them at the end I wasn't buying, and all three was extremely nice and smiley when they told me it's ok. The senior guy gave me his contact before I left. Check out my short review of the ring flash.
I used to be a basher of the service standards in Singapore. But I left the show a very happy man. I wasn't pressured at any point to buy anything. I learnt quite a bit on the products I was interested in. I wasn't made to feel guilty for not buying anything. Which was quite a pleasant experience. This is further complimented by my nice experience at the level 3 branded goods sales, where the sales people are just as professional.
Oh yes, to be sure my review is photography-related. The callibrator is going for 199. Great steal. I already mentioned the 19in viewsonic monitor. The 17 in goes for 300 odd. I think a hundred bux less. There's a huge and overcrowded Nikon booth with sexy promoters, but I couldn't get near the counters because of the crowd. I didn't see that many test sets of 30D at the Canon booth (actually only one), so be warned if you're getting yours there. The Fuji F11 is going for $699... hmm... overall, quite a number of good deals. Already crowed around 12 +. So good luck for those going this weekend. And hopefully have good stories to tell of our service industry. I definitely look forward to this kind of service standards being perpetuated to the rest of the industry.