Hi guys! I hope this is the right place to post this.
Anyways, I have a pair of the Bose Quiet Comfort Headphones which I purchased in the US over a year ago. I only use them when I travel. A couple of weeks ago I decided to take them out to use. I was just looking at them as I took them out of the carrying case, I saw something strange with the headphones, upon closer inspection, and to my horror, there were hairline cracks on the plastic part of the headphones.
I brought them down to Atlas to see what they would do about it or how they were going to rectify the problem. Started talking to some guy at the Bose store at Plaza Singapura, then some old hag decides to butt in. She asked where I purchased the unit, so I told her I bought them in the US over a year ago. She told me that I had to produce a reciept in order for them to do anything or pay for the repairs. I told her that I didn't have a reciept, since the unit was purchased over a year ago, nor was I willing to pay for the repairs because I felt that the cracks were not due to wear and tear or abuse. She kept on insisting that in order to help me out I had to produce a reciept. And kept on saying that she was trying to help me but I had to produce a reciept. So basically what she was saying to me that without a reciept I was SOL(**** outta luck). I got her name and to my suprise she is the Director, Business Development. What a joke!!! And we exchanged information.
So in my anger, i told her that I would be bringing this matter up to Bose Corporate. So later that night I called Bose in the US. No problems dealing with them. I was told by the customer care representative that there was indeed a design flaw and since then they have redsigned the headphones. So he told me to send them back to the US and they will be sending me a new and improved set of headphones.
I will be writing a letter to Bose Corporate to tell them of my experience with Atlas.
So those of you with the Quiet Comfort Headphones inspect your headphones and take the neccessay action. Now you know that you can exchange them if you have encountered the same problems you should insist on it.
I have been hearing so many horror stories on the customer care or rather the lack of it. Not too sure what can be done.
Don't get me wrong I love Bose products but I don't think I will be going to Atlas anytime soon. I am boycotting that place.