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Thread: Charged $1 for receiving an unsolicited CNY greeting SMS

  1. #41

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Damp, I checked my bill last night and I am 1 of the victim with the 1 dollar charge. Call up M1 and they can't do anything. Try to call mTouche and the phone is always engage, anyone got a better ideal how can we solve this once and for all.

    Thanks

  2. #42

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    called M1 and they're willing to 'waive the $1', awaiting a reply call....

    just keep calling M1..and REFUSE TO PAY..rather than pay liao and trying to get a refund.(which would be impractical!)

  3. #43
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by di0nysus
    called M1 and they're willing to 'waive the $1', awaiting a reply call....

    just keep calling M1..and REFUSE TO PAY..rather than pay liao and trying to get a refund.(which would be impractical!)
    I think that's the way to do it. The telcos can't just absolve themselves of all blame, they're the ones doing the billing!

  4. #44
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    I emailed IDA and they agreed to help and look into the case.... hopefully, something is done fast.

  5. #45
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by Terence
    I think that's the way to do it. The telcos can't just absolve themselves of all blame, they're the ones doing the billing!
    My M1 is via GIRO

  6. #46
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by innovate
    Damp, I checked my bill last night and I am 1 of the victim with the 1 dollar charge. Call up M1 and they can't do anything. Try to call mTouche and the phone is always engage, anyone got a better ideal how can we solve this once and for all.

    Thanks
    Log in to M1 website and file a complaint, I believe they are very customer focus so they would response to all website customer complaint, dont trust the verbal discussion with M1 operator (no record retention hence no one knows how many complaint)

  7. #47

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by Astin
    Log in to M1 website and file a complaint, I believe they are very customer focus so they would response to all website customer complaint, dont trust the verbal discussion with M1 operator (no record retention hence no one knows how many complaint)
    i agree! dam they r bunch of cheats! how can they do such thing! like tat they earn lots of lots of money!

  8. #48

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by mpenza
    I emailed IDA and they agreed to help and look into the case.... hopefully, something is done fast.
    Hi care to share what you wrote on the letter so that I can do the same thing so that IDA is awared how serious is it with so many letter complaint to the company.

  9. #49

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by innovate
    Hi care to share what you wrote on the letter so that I can do the same thing so that IDA is awared how serious is it with so many letter complaint to the company.
    yea! more the merrier!

  10. #50
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by zhang3feng
    i agree! dam they r bunch of cheats! how can they do such thing! like tat they earn lots of lots of money!
    They might win in the old days, but in the new days of internet and forums, these things get publicize very fast and consumers know very fast, we need to keep on complaint to M1 and Singtel Mobile.

  11. #51

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by Astin
    They might win in the old days, but in the new days of internet and forums, these things get publicize very fast and consumers know very fast, we need to keep on complaint to M1 and Singtel Mobile.
    i just complaint to M1.. and i told them that if this problem is not solved & given a proper answer to.. i will not pay my bills! lol

  12. #52
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by innovate
    Hi care to share what you wrote on the letter so that I can do the same thing so that IDA is awared how serious is it with so many letter complaint to the company.
    I suggest u write your own letter to IDA and not copy from others, so IDA realize that there are many ppl complaining, not the same email being forwarded.
    In your email, write your phone number, your telco service provider, and say that u are being charged with $1 for a Value Added Service that u did no ask for, complaint to IDA about M1 and Singtel Mobile, so they will get to the root cause of the problem, dont complaint about mTouche, becasue even they close down mTouche, another guy will set up another company and do the same trick. M1 and Singtel Mobile are branded names and they will not close down.

  13. #53

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by Astin
    I suggest u write your own letter to IDA and not copy from others, so IDA realize that there are many ppl complaining, not the same email being forwarded.
    In your email, write your phone number, your telco service provider, and say that u are being charged with $1 for a Value Added Service that u did no ask for, complaint to IDA about M1 and Singtel Mobile, so they will get to the root cause of the problem, dont complaint about mTouche, becasue even they close down mTouche, another guy will set up another company and do the same trick. M1 and Singtel Mobile are branded names and they will not close down.
    like copying test answers lol

  14. #54
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    i was just informed by m1 customer service when i called them that my bill will be waived next month, inclusive of gst too...

    but i find it funny why no announcement is made about this whole hooha, maybe too ?

  15. #55
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Aiyo, a media reporter just emailed me asking me about the email I had circulated to my friends.

    I guess the press is really catching on to this.

  16. #56

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by adam72
    i was just informed by m1 customer service when i called them that my bill will be waived next month, inclusive of gst too...

    but i find it funny why no announcement is made about this whole hooha, maybe too ?
    ya lo no face no face!

  17. #57

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by Terence
    Aiyo, a media reporter just emailed me asking me about the email I had circulated to my friends.

    I guess the press is really catching on to this.

    tell reporter that maybe M1 etc can give discounts on HP for those affect as gesture of goodwill etc. ( i need a new HP lah.:P)

  18. #58
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    How to complaint to M1:
    Go to this page: http://csfeedback.m1.com.sg/csjsp/en...edtypechoice=2

    Select Complaint, Billing, Value Added Service Charges, fill in your name and phone number, someone from M1 will read it and call u in a short while.

  19. #59

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by Astin
    How to complaint to M1:
    Go to this page: http://csfeedback.m1.com.sg/csjsp/en...edtypechoice=2

    Select Complaint, Billing, Value Added Service Charges, fill in your name and phone number, someone from M1 will read it and call u in a short while.
    well... they havent replied or call me yet... !$#!@#!@$$!

  20. #60
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by zhang3feng
    well... they havent replied or call me yet... !$#!@#!@$$!
    Then you can escalate to IDA, email info@ida.gov.sg
    Complaint number 1: M1 charge u a Value Added Service that u did not ask for
    Complaint number 2: M1 ignore and do not reply on customer feedback

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