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Thread: Charged $1 for receiving an unsolicited CNY greeting SMS

  1. #1

    Default Charged $1 for receiving an unsolicited CNY greeting SMS

    Hi,

    Has anyone encountered a similar situation?

    I received my M1 hp bill last friday with an item under Value Added Services, from mTouche Service 77330 (Tel: 64230392, http://www.mtouche.com) for 1 access for $1.

    On Sat, I called M1. They told me to check with the 3rd-party service provider directly. They only receive the instruction to bill. They cannot cancel the charges unless they receive instructions from the 3rd-party service provider. They also told me that I am not able to block any sender from sending sms to me.

    This afternoon, I called mTouche, they told me that it's a CNY greeting SMS sent by a company called Global Fund or something. Yes, I received the SMS. No, I did not request for the sms and have no idea who the sender is. They will waive the charge if I fax in my invoice.

    I checked mTouche's website, and here's what I found:
    "mTouche™ has full direct connections to the Mobile Network Operators each of the four countries we are in.
    We are capable of reaching all their mobile subscribers."
    Including in Singapore, SingTel, M1, & Starhub.

    My questions are:
    1. Can M1 allow entities to bill me for receiving unsolicited sms?
    2. Does this mean that there is a possibility that any entity is able to send CNY sms greetings to around 4 million people in Singapore and receive S$4 million for it?
    3. Is there any way to prevent/regulate entities from pushing unsolicited content to handphone users and charging them for it?

  2. #2
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    You're not the first, several others have kena from mtouche on HWZ.

    I've yet to get my bill.

  3. #3
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Tell them you are not going to pay. Write to the newspaper if you have to. They can't afford all the publicity. Bad for business.

  4. #4

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    I have just emailed to stforum@sph.com.sg. Where else should I send it to?

  5. #5

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Complain to IDA. Mtouche kenna fined before.

    http://www.ida.gov.sg/idaweb/pnr/inf...regulatorydec:
    pnr&versionid=1&infopageid=I3064

  6. #6
    Senior Member Canew's Avatar
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Not only on M1. My SingTel Mobile bill have also being charged for MTouche too. I called up Singtel, they told me what M1 told the threadstarter. I then got the MTouche contact number from the Singtel staff and then subsequently called MTouche to terminate their 'services'. The charges stopped after the next bill.

  7. #7
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by reflecx
    Complain to IDA. Mtouche kenna fined before.

    http://www.ida.gov.sg/idaweb/pnr/inf...regulatorydec:
    pnr&versionid=1&infopageid=I3064
    Here's the proper link

  8. #8
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by berryhappy
    I have just emailed to stforum@sph.com.sg. Where else should I send it to?
    Try Today newspaper.

  9. #9

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Thanks. I've just emailed to info@ida.gov.sg. How can I terminate a service that I did not engage?

    What's the email for Today newspaper? I can't find on their website.

  10. #10
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    I wonder how much this company has been able to get away with thus far? I'm sure some less careful users would have overlooked their charges and paid up unknowingly. A $1000 fine in the past is a drop in the ocean compared to what they must have reaped from this "bug" in their registration protocols.

    Write to IDA and let the authorities deal with it once and for all.

  11. #11
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    now I am worried, I have received this chinese greeting sms from 77330 also during new year time also, without knowing from who, still have to receive my bill yet.

    Can we consider class action suit for this kind of thing to both the company and service provider, if there is enough people to log complain .

    I hate to waste my time, energy, phone charge, money on this kind of refund thingy.
    Sony Alpha 700 hobbyist

  12. #12

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    I too was shocked and called M1 customer service immediately.
    they are looking into this and was told many had called to complained.

  13. #13

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    What's the role of M1 and Singtel in this? Could they have said, no, mtouche, we won't help you deliver the mass sms?

  14. #14
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    Quote Originally Posted by igpenguin
    What's the role of M1 and Singtel in this? Could they have said, no, mtouche, we won't help you deliver the mass sms?
    I see M1 and singtel just sat there and collect $1.00. Why would there want to terminate the income. It is the same as some bank send free credit card and start to charge you, good money for them. One dollar penut.

  15. #15
    Senior Member Cheesecake's Avatar
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    despicable!
    You'll Never Walk Alone! - i have the best job in the world!

  16. #16

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    It's unethical. How can we stop this from happening again?

  17. #17
    Member/Tangshooter zaxh81's Avatar
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    go look for MP,they would not want to be the next victim.


  18. #18

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    ok i just emailed to news@newstoday.com.sg.

  19. #19

    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    No I did not fax them the invoice.

  20. #20
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    Default Re: Charged $1 for receiving an unsolicited CNY greeting SMS

    What about those on M1 pre-paid card, I did received some CNY message. ??

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