To all Canon User, advice you to consider Canon Service Center offer for free delivery (thru Singpost) with care.
Send my A70 for repair due to CCD problem. First of all , have to comment that Canon provide great service by offering to repair and deliver the camera back to me FOC.
Took up their offer without hesitation.
Camera was repair in 5 days
Thats where the nightmare starts.... Singpost called and the date and time were agreed upon.Also promise me that they will call before delivering.
On my day off, waited from 9am to 1pm for my camera's return. No phone call came, no camera return, no courier man in sight
Called Singpost hotline from 12:31pm to 4:00pm without getting thru.(always the message, our customer service officer are busy at the moment, please con't to hold....)
When I finally get thru at 4:10pm, was transfer to another courier service hotline and waited for 15mins without being spoken to. Gave up I hung up ang called the Customer hotline again! This time I managed to speak to the Planning officer only after I warn them not to put me on another hotline again.
Guess what ? The courier man took my camera out for a ride, ran out off time and sent it back to the Singpost HQ without informing anyone!!! I only get to know this only after I questioned the Planning officer and she went investigating into it.
Still got the cheek to ask me to go home and wait for them to make another delivery in the evening after I had told her that I left the house in frustration.
After shouting, scolding and threatening to write to the press, before I got to speak to their AM. Their AM promise to take personal care of it and deliver it to me within an hour at the time of my preference before the whole issue was settled.
Till today, I still have not find the time for them to return it to me. Sigh......
Imagine its not a small camera like my A70 but your Eos1ds MKII or EF70-200f/2.8L lens was involved instead....