I purchased the Nokia N70 mobile phone, stylish design and loaded with functions that thrills…underneath this beautiful phone something changed my view about Nokia technology and service.
I was a proud owner of the latest trend in town and I was a happy man. However this joy died away when I discovered that there were no ringing tones from incoming calls intermittently. I started to monitor the phone. I discovered that there are indeed no ringing tones for a number of calls and my business is in jeopardy – this line is my business line.
The phone was sent in to Nokia Wheel Lock place for the first time – software upgraded as stated in the repair log.
After collecting the phone I discovered the problem still exists.
The phone was sent in for the second time, this time I was assured of a “thorough” check to be done and it requires a longer time.
The phone parted from me again for another day.
I collected the phone as usual and my limit was up when I discover I had 3 missed call due to no ringing tone 5 minutes after I left the collection center.
This time I demand a change of phone but the furthest Nokia can do is to change the PCB board.
It took another 2 days of my time and I had to borrow a phone from someone. I collected the phone 2 days after 8 successful incoming calls from my wife (pre arranged) I parted the service center thinking that I have parted with my nightmare. The nightmare returns when I saw 2 miss calls from my friend at night.
Called Nokia and they insisted there is no such problems with this N70 model. I believe many have yet to discover this and I recorded a test on video on my phone. 5 out of 6 calls did not ring. This proof I brought along to Nokia the fourth time and guess what? The manager told me to wait for a new upgrade for the software to solve this problem.
The best thing is this updated software release date is yet to be known – no time limit….
May I know what can be done next as I have spent so much money and time in the latest technology with the biggest name in town and have proven to be a disaster? Maybe I should have the N90 for free and experience another kind of nightmare….
By the way, they took away phone without replacement thus; do not trade in your old phone just in case you need one like me.