if asked nicely , which I pointed out previously, & funksoulava himself has agreed that he will be glad to move back those tables. If I were him, I will even appologise to that waiter for forgetting even though I did not recall promising to do it. Just a way of giving & taking.Originally Posted by centuryegg
It's all abt asking nicely in this World. No matter where u are, try yelling at anyone, see what's the results u will get.
I never rise my voice when I worked in F&B. Why? once u did, customer will have more to complain. Just be firm & smile all the way. Still couldn't solve, request that customer to lodge a complaint to customer service counter/Manager.
Yes, Hans is not a High Class outlet, no service charge etc. But it is still considered under Service Line.
Many argued that he's a senior. Just curious, if that waiter happens to be a young chap?
Those who work in this line should know, 'Customers are always correct', even their demands are nonesense. I not saying that u must do whatever was told. Just smile & explain nicely why it is out of ur ability. Mostly they will understand.
Rising ur voice is consider rude by some, not to mention Yelling. These are a No-No, no matter what happened.
But to be fair, the PAY in Service line here is really way too low to demand a High Class service.
If waiters(just an example) are paid good enough, they will not wan to jeopardize their career by being rude.
It is good to see how others' views are different. Nice Day.