Want to relate an incident that happened last Saturday, 26th November at the Hans outlet, National Library.
There was an outing that my wife and I were attending there. When we reached there, most of the members have already reached there and made themselves at home. As with most outings involving lots of people at eating places, they have joined some tables and were sitting outside.
Everybody was eating and drinking and generally had a good time. All was fine until when we were about the leave the place. An elderly worker there shouted at us to ‘separate the tables and move them back to their original places’. In all my past experiences where we joined tables at eating places, be them the roadside kopithiams or restaurants, we have never been made to move the tables back to their original places. Moreover, he was quite rude to begin with. He claimed that when the other members first joined the tables he told them they that they have to move the tables back to their places when they leave. While I did not verify this with the members, I found it quite unbelievable that a service establishment would demand their customers to reposition joined tables.
Annoyed by his rude behaviour, I asked the members to leave without doing anything. He shouted at us to intimidate us into doing his bidding. I turned around and told him to ‘report to the police’ and he retorted ‘report your head’.
While I don’t think that consumers have the right to demand anything unreasonable but I really don’t think it will hurt the staff at Hans to reposition the tables in this instance. Moreover, the manner in which we were shouted at really does not reflect well on Hans.
Hans will definitely not be on our list when we are looking for a dining place in the future. Do you guys think we should write in the the Straits Times' Forum Page?