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Thread: Singpost lost new Canon 1V HS

  1. #1
    Member artaman's Avatar
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    Unhappy Singpost lost new Canon 1V HS

    Hi,

    Subject says its all. I just want to share this with you as I'm really sad because of the whole story.
    It was the new Canon 1V HS with only 1 roll ever went through it. Mysteriously disappeared from Paya Lebar sorting office.

    Serial number of the camera body: 271227 (very last batch). Booster: 244308.

    Images:










    If you'll see it selling somewhere, please let me/police/singpost know.
    That's it, thanks.

  2. #2
    Moderator daredevil123's Avatar
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    Default Re: Singpost lost new Canon 1V HS

    Did you buy insurance?

  3. #3
    Member artaman's Avatar
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    Default Re: Singpost lost new Canon 1V HS

    Quote Originally Posted by daredevil123 View Post
    Did you buy insurance?
    Yes, I did (it is called "vCare" on the vPost website). After some messaging with Singpost duty manager, he sent me the form to sign in which the following text is present:

    "14. Limitation of liability...On the condition that We are satisfied that Your claim of loss or damage to the Shipment or Item or contents thereof is justified, Our liability for loss of or damage to Your Item or its contents thereof shall be limited...(b) 50% of the declared value of the Item for which you have a justified claim."
    I've requested for full compensation, which should be provided according to the Singpost own "vCare terms & conditions":

    Name:  Screenshot-at-Aug-22-21-53-46.jpg
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    ...no reply since then.

  4. #4
    Member artaman's Avatar
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    Default Re: Singpost lost new Canon 1V HS

    Ok, got the reply from SingPost and submitted claim form. Waiting for refund...

  5. #5
    Moderator daredevil123's Avatar
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    Default Re: Singpost lost new Canon 1V HS

    Quote Originally Posted by artaman View Post
    Ok, got the reply from SingPost and submitted claim form. Waiting for refund...
    Hope you got the full amount back.

  6. #6

    Default Re: Singpost lost new Canon 1V HS

    Not the first time with Singpost.
    WTB Manfrotto RC4 L Bracket

  7. #7

    Default Re: Singpost lost new Canon 1V HS

    hah vpost lost my package a long time ago. since then I've never used them again.

  8. #8

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    Really atrocious
    To think that they can still garner some awards of sorts

  9. #9
    Member artaman's Avatar
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    Default Re: Singpost lost new Canon 1V HS

    Quote Originally Posted by eleveninth View Post
    hah vpost lost my package a long time ago. since then I've never used them again.
    What are the alternatives? When seller ships only within US.

  10. #10
    Senior Member richiemccaw1's Avatar
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    Default

    I use comgateway which ships to Singapore from Portland using DHL. Im very happy with DHLs service - can call to arrange for delivery time too.

  11. #11
    Member artaman's Avatar
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    Angry Re: Singpost lost new Canon 1V HS

    Update. 5 minutes ago (Friday, 18:33) got another e-mail from their duty manager who repeatedly requested the invoice from seller (despite the fact one was already provided approx. a week ago). To me it looks like they are just trying to postpone refund as much as possible. Calmly observing.

  12. #12

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    Quote Originally Posted by artaman View Post
    Update. 5 minutes ago (Friday, 18:33) got another e-mail from their duty manager who repeatedly requested the invoice from seller (despite the fact one was already provided approx. a week ago). To me it looks like they are just trying to postpone refund as much as possible. Calmly observing.
    Imho u should screw them upside down already. Set the right tone from the start and things will move. Otherwise this case will just be left at the bottom of the tray.

  13. #13

    Default Re: Singpost lost new Canon 1V HS

    why they try to delay sia, its not even the duty manager money

  14. #14

    Default Re: Singpost lost new Canon 1V HS

    I had a 2 cameras (Graflex SLRs) that were 'lost' in transit for exactly a month each time, it would show arrived in SG on the USPS site but not on Speedpost.

    Both appeared mysteriously exactly a month after. The manager couldn't find out what happened either. Still better to make a claim first though.

    Anyway I never lost anything in my last 5-6 years of buying from the US using EMS.

  15. #15

    Default Re: Singpost lost new Canon 1V HS

    I had a similar experience though the item was not lost. DHL tracking showed arrived and handed over to Singpost. After 1 week I had still not received the item, so when I called them they delivered in 3 days and in their tracking it showed arrived 1 week after DHL had showed handed over to Singpost. I trust the DHL record, because it showed the date and time at every single stage of the journey.

  16. #16
    Moderator Octarine's Avatar
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    Default Re: Singpost lost new Canon 1V HS

    TS: I do hope that your camera appears again.
    I had the pleasant surprise that Amazon tracking showed my parcel as 'Arrived for custom processing' on Sat, 8am. By 2pm of the same day the Singpost guy was at my door.
    EOS

  17. #17
    Member artaman's Avatar
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    Default Re: Singpost lost new Canon 1V HS

    Update: Singpost is still working on issuing refund. And no, they can't provide exact date when it will be ready.

  18. #18

    Default Re: Singpost lost new Canon 1V HS

    So is it 50% or full refund?

  19. #19
    Member artaman's Avatar
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    Default Re: Singpost lost new Canon 1V HS

    Quote Originally Posted by DSolZ View Post
    So is it 50% or full refund?
    Should be full refund, still waiting for a cheque.

  20. #20

    Default Re: Singpost lost new Canon 1V HS

    Good to know. I am told that vpost only refund 50% of declared value... Was even advise to declare up to 200% of item value. Seriously crap... Do update us when you get your check.

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